What is the video all about? Choose two statements that refer to the main ideas of the video.

1. Apologies are primarily about getting forgiveness and moving on.

2. Defending one's actions as accidental is sufficient and should be accepted wholeheartedly.

3. Good apologies share the same elements, such as understanding, accepting responsibility, and offering repair.

4. Apologies are not about making the apologizer feel better but about seeking to understand the perspective of the wronged party.

You promised your friend that you'll attend her championship football match. But another friend just called to offer you an extra ticket for your favorite musician's . You know this is a once-in-a-lifetime chance, and you can't . Plus, you figure Marie wouldn't mind if you miss the game-she always has supporting her. But the next day, Marie tells you she was really hurt when she didn't see you in the crowd. You feel terrible for upsetting her and genuinely want to apologize. But while you regret hurting Marie, you're not actually sure if you made the wrong choice. So how can you the terrible non-apology, "I'm sorry you feel this way"? In situations like this, it can be easy to focus on your actions when you should be working to understand the other person's perspective. Consider asking Marie how you made them feel to better understand their offense. In this case, marie might explain that she was disappointed you broke your promise and she was really your support. This kind of clarity can help you recognize your wrongdoing and honestly accept how your actions . Then you can your apology around addressing her concerns, perhaps by aadmitting that it was wrong of you to break your promise, and you're sorry you weren't there for her. Clearly indicates that you know exactly how you messed up, and it can give Marie faith that you'll behave differently moving forward.

1. Which new words/phrases were easiest to remember? Give three.

どの語句/文が覚えやすかったですか？３つ挙げてください。

2. Which words/phrases were you having a hard time to speak/understand? Give three.

どの語句/文が話したり理解するのに難しかったですか？３つ挙げてください。