Lesson 1: Receiving Reservation
Pages: 16-23 | To learn and practice common expressions for taking and handling reservations in a restaurant.
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Food and Beverage
Lesson 2: Answering Inquiries About Restaurant Hours
Pages: 24-29 | To learn and practice common expressions for answering inquiries about restaurant hours.
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Lesson 3: Managing Dining Arrangements
Pages: 30-33 | To practice asking customers about their dining preferences, improving communication skills in customer service.
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Lesson 4: Improving Customer Experience for International Guests
Pages: 34-39 | Students will be able to ask and respond to common questions and expressions used in a restaurant setting when visiting a different country for the first time.
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Lesson 5: Accepting orders in the restaurant
Pages: 42-50 | To practice essential expressions used in customer service, specifically for accepting orders in a restaurant.
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Lesson 6 : Providing Information and Recommendations
Pages: 51-61 | To introduce and practice essential expressions used in customer service for providing information and making recommendations.
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Lesson 7: Giving Instructions and Answering Menu Inquiries
Pages: 62-69 | To discuss prices and limited time offers with customers.
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Lesson 8: Responding and Confirming
Pages: 70-79 | To be able to recognize, understand, and use common customer service expressions, such as requesting orders, offering options, confirming details, and providing instructions, in a restaurant setting.
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Lesson 9: Learning Dining Etiquette and Service
Pages: 80-85 | To introduce and practice essential dining etiquette and service expressions.
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Lesson 10: Understanding Order Inquiry and Service
Pages: 86-89 | To use common expressions for inquiring about and serving customer orders.
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Lesson 11: Learning Apology and Resolution
Pages: 90-93 | Students will learn how to apologize and resolve issues in a customer service context.
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Lesson 12: Practicing Customer Requests and Restaurant Services
Pages: 94-101 | To learn and practice common expressions for handling customer requests and providing restaurant services.
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Lesson 13: Ordering and Payment
Pages: 106-109 | Students will learn and practice common expressions for placing orders and making payments in a restaurant setting.
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Lesson 14: Credit Card Transactions
Pages: 110-113 | To understand common phrases used in credit card transactions
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Lesson 15 : Using Coupons and Receipts
Pages: 114-117 | To learn common phrases related to using coupons and receipts.
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Lesson 16 : Addressing Bill Concerns and Additional Services
Pages: 118-125 | To learn common phrases for addressing bill concerns and offering additional services.
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Lesson 17 : Handling Customer Complaints in a Restaurant
Pages: 128-133 | Students will practice asking and answering questions about issues with orders and additional requests.
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Lesson 18 : Fixing Order Mistakes and Spills in a Cafe
Pages: 134-137 | Students will learn and practice common expressions for addressing order mistakes and handling spills in a cafe setting.
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Lesson 19 : Following Cafe Policies and Customer Courtesy
Pages: 138-141 | Students will learn and practice common expressions for addressing customer behavior and enforcing restaurant policies.
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Lesson 20 : Checking IDs and Moving Seats in a Restaurant
Pages: 142-145 | Students will learn and practice common expressions for checking IDs before serving alcohol.
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Lesson 21: Handling Billing Issues and Lost Items in a Restaurant
Pages: 146-151 | Students will learn and practice common expressions for addressing billing discrepancies.
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