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Lesson 4: Improving Customer Experience for International Guests

LET'S CHECK IT OUT! 💬

Lesson 3

What questions might you need to ask when visiting a restaurant in a different country for the first time?

DIALOGUE PRACTICE! 🎧

Situation:

Misa arrives at a busy restaurant and Jane guides her through the process of waiting for a table

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Lisa

Excuse me, do you have a table for one?

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Misa

I’m afraid we are full right now.

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Lisa

How long do we have to wait?

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Misa

Waiting time is about 20 minutes. Please write your name here and wait.

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Lisa

We’ll wait for a table.

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Misa

Please make a single line here while you wait. Would you like to have a look at the menu while you are waiting?

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Lisa

I’d love to, thank you.

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Misa

Thank you for waiting. Your table is ready. Please follow me.

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Lisa

Can I wear my shoes in here?

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Misa

No, I’m afraid you can’t. Please take off your shoes here.

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Lisa

Where do I put them?

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Misa

Please put them in this shoe locker.

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Lisa

How does it work?

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Misa

This is the key, and you pull it out , and then it will be locked.

COMPREHENSION QUESTIONS

1. How long is the waiting time for a table?

2. What does Lisa need to do with her shoes?aximum number of people the restaurant can accommodate?

3. How does Lisa learn to use the shoe locker?

LET'S LEARN! 📖

What you can hear:

What you can say:

Excuse me, do you have a table for one?

I’m afraid we are full right now.

How long do we have to wait?

How long do we have to wait?

We’ll wait for a table.

Waiting time is about 20 minutes.

Can I wear my shoes in here?

Please write your name here and wait.

Where do I put them?

Would you like to have a look at the menu while you are waiting?

How does it work?

Thank you for waiting. Your table is ready.

I’d love to, thank you.

Please follow me.

LET'S CHAT! 💬 Instruction: Fill in the blanks with the appropriate questions or responses based on the context.

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Customer

Excuse me, do you have a table for one?

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Hostess

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Customer

How long do we have to wait?

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Hostess

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Customer

How long do we have to wait?

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Hostess

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Customer

We’ll wait for a table.

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Hostess

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Customer

Can I wear my shoes in here?

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Hostess

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Customer

How does it (shoe locker) work?

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Hostess

ROLE PLAYING! 🎬

0. ROLE PLAYING

Situation:

Handling international guests' inquiries and requests

Instruction:

One person will be the customer, and the other will be the restaurant staff. Use the provided expressions to guide your conversation.

AS A RESTAURANT STAFFAS A CUSTOMER

Welcome the customer to the restaurant.

Express your desire to dine at the restaurant.

Ask how many people are in the customer's party.

Ask if there is a table available for one person.

Offer available seating options and inquire about preferences.

Inquire about the possibility of sitting outside or by the window.

Provide the menu and suggest popular dishes.

Ask for the menu and any recommendations.

Thank the customer for choosing the restaurant.

Thank the staff for their assistance.

LET'S KEEP THE CONVERSATION GOING

  1. What would you do if you visited a restaurant in a different country and there were no available tables? How would you ask about the waiting time and what to do next?

  2. Have you ever had to follow any special rules or customs when visiting a restaurant in another country? What were they?

  3. What do you find most challenging when visiting a restaurant in a different country for the first time?

  4. How do you usually handle language barriers when visiting a restaurant in a different country?

  5. Have you ever discovered a favorite new dish while dining in another country? What was it?