LET'S CHECK IT OUT! 💬
What do you see in the picture?
What is the customer doing?
DIALOGUE PRACTICE! 🎧
Situation:
Ava presents a coupon to Toshi at the restaurant and receives assistance with her bill and receipt.
Toshi
Ava
I’d like to use this coupon.
Toshi
Certainly. It gives you a 10% discount on your bill. So, your total will be 9,000 yen.
Ava
Here it is.
Toshi
9,000 yen, thank you.
Ava
It was tasty. Thank you.
Toshi
My pleasure. Here’s a coupon you can use the next time. It’s valid until May 4.
Ava
Thank you.
Toshi
Do you need a hand-written receipt?
Ava
Yes, please
Toshi
Who should it be addressed to?
Ava
To Wilson, please.
Toshi
Could you write the spelling on this paper?
Ava
Sure. It’s spelled W-I-L-S-O-N. It’s a common surname in Australia.
Toshi
Thank you.
COMPREHENSION QUESTIONS
1. What discount does the coupon offer?
2. How much is Ava's total bill after applying the coupon?
3. What does Toshi offer Sarah at the end of the transaction?
LET'S LEARN! 📖
| What you can say: | What you can hear: |
|---|---|
It gives you a (10% )discount on your bill. | I’d like to use this coupon. |
My pleasure. | It was tasty. Thank you. |
Here’s a coupon you can use the next time. | To ~, please. |
It’s valid until ( May 4.) | It’s spelled ~ |
Do you need a hand-written receipt? | It’s a common surname in ~ |
Who should it be addressed to? |
LET'S CHAT! 💬 Instruction: Fill in the blanks with the appropriate questions or responses based on the context.
Customer
It was tasty. Thank you.
Staff
Staff
Here’s a coupon you can use the next time. It's June 1st.
Customer
Thank you.
Staff
Do you need a ?
Customer
Yes, please.
Staff
Customer
To Taylor, please.
Staff
Customer
Sure. It’s spelled T-A-Y-L-O-R. It’s a common surname in Australia.
ROLE PLAYING! 🎬
Situation:
A customer presents a coupon and requests assistance with applying it.
Instruction:
One person will be the customer, and the other will be the restaurant staff. Use the provided expressions to guide your conversation.
| AS A HOST/RESTAURANT STAFF | AS A CUSTOMER |
|---|---|
Greet the customer and inquire about the coupon. | Present the coupon and request assistance with applying it. |
Assist the customer with applying the coupon and completing the transaction. | Follow the staff's instructions for payment and receipt collection. |
Offer any additional assistance, such as providing a receipt. | Express gratitude for the service received. |
LET'S KEEP THE CONVERSATION GOING
- How do you usually keep track of your receipts?
- Have you ever had trouble using a coupon at a store or restaurant? What happened?
- What are some benefits of using coupons when shopping or dining out?
- How do you organize your coupons to ensure you use them before they expire?
- Have you ever received a receipt with a mistake on it? How did you handle the situation?
- What information do you usually look for on a receipt after making a purchase?
Good afternoon, Ma’am. How can I assist you today?