LET'S CHECK IT OUT! 💬
Describe what you see in the picture.
What do you think the customer is asking the waiter?
How is the waiter responding?
DIALOGUE PRACTICE! 🎧
Situation:
Toshi addresses Annie, a customer, who has been waiting for her order, which has finally arrived.
Toshi
Annie
How do you eat this?
Toshi
Please eat it after cooking it in this pot.
Annie
How long do I need to cook it?
Toshi
Until the color changes. The meat is very thin , so it cooks quickly .
(Customer starts cooking
Annie
Like this?
Toshi
Yes, that looks perfect!
Annie
My cheeseburger hasn’t come yet. The french fries and avocado salad are already here.
Toshi
I'm sorry. Let me check.
Toshi
I’m afraid the order didn’t go through . We are making it right now. I’m sorry for the delay .
Annie
I don’t mind waiting at all .
Toshi
I appreciate it. You can have this on the house as our apology .
COMPREHENSION QUESTIONS
1. What did the customer order initially?
2. What did Toshi offer the customer as compensation for the delay?
3. How did Toshi explain the cooking process for the pork shabu-shabu?
LET'S LEARN! 📖
| What you can say: | What you can hear: |
|---|---|
Thank you for waiting. | How do you eat this? |
I’m sorry. Let me check. | How long do I need to cook it? |
I’m afraid the order didn’t go through. | My (cheeseburger) hasn’t come yet. |
I’m sorry for the delay. | II don’t mind waiting at all. |
I appreciate it. | |
You can have this on the house as our apology. |
LET'S CHAT! 💬 Instruction: Fill in the blanks with the appropriate questions or responses based on the context.
Server
Thank you Here are your pork shabu-shabu and pickled vegetables.
Customer
Thank you.
Customer
How do you eat this?
Server
Server
I’m afraid the order didn’t go through. We are making it right now. I’m sorry
Customer
I don’t mind waiting at all.
Customer
My cheeseburger hasn’t come yet.
Server
Server
You can have this on the house
Customer
That’s very kind of you. Thank you.
ROLE PLAYING! 🎬
Situation:
A customer in a restaurant wants to inquire about their order and learn about the menu.
Instruction:
One person will be the customer, and the other will be the restaurant staff. Use the provided expressions to guide your conversation.
| AS A HOST/RESTAURANT STAFF | AS A CUSTOMER |
|---|---|
Apologize for any delays in the customer's order. | Express any concerns or questions about your order. |
Offer clarification or assistance regarding any questions about the food. | Seek clarification about how to eat a particular dish. |
Resolve the issue by offering compensation or reassurance. | Respond to the staff's explanations and show appreciation for any compensation offered. |
LET'S KEEP THE CONVERSATION GOING
- Have you ever experienced a delay in receiving your order at a restaurant? How was it resolved?
- How do you feel when your food takes longer than expected to arrive?
- What do you think is the best way for a restaurant to handle a mistake in an order?
- Have you ever received compensation or a complimentary item from a restaurant due to a mistake or delay?
Thank you for waiting. Here are your pork shabu-shabu and pickled vegetables .