LET'S CHECK IT OUT! 💬
Describe what you see in the picture.
What is happening?
DIALOGUE PRACTICE! 🎧
Situation:
Alex encounters issues with his order and asks help from the staff
Misa
Alex
Excuse me. This is not what I ordered.
Misa
Let me check the order slip. I thought you ordered one cappuccino and one strawberry tart.
Alex
I ordered a cup of tea and a tart.
Misa
I’m sorry I got your order wrong. I’ll bring it right away.
Alex
That’s ok. It happens sometimes.
(Misa goes to get the correct order. Meanwhile, Mark accidentally knocks over his glass)
Alex
Oops. (Crash)
Misa
Are you hurt ? I’ll wipe the table.
Alex
No, I’m ok. I’m sorry about the glass.Thank you. Is this hat yours?
Misa
No problem. Please use this to clean yourself. Your clothes and bag got stained.
Alex
Where? Oh here, thank you.
Misa
Please be careful of the broken glass.
COMPREHENSION QUESTIONS
1. What did Misa think Alex ordered?
2. How did Alex react when he knocked over his glass?
3. What did Misa give Alex to clean himself after the spill?
LET'S LEARN! 📖
| What you can say: | What you can hear: |
|---|---|
Let me check the order slip. | Excuse me. This is not what I ordered. |
I’m sorry I got your order wrong. I’ll bring it right away. | That’s ok. It happens sometimes. |
Are you hurt? I’ll wipe the table. | No, I’m ok. I’m sorry about the glass. |
No problem. Please use this to clean yourself. | Where? Oh here, thank you. |
Please be careful of the broken glass. |
LET'S CHAT! 💬 Instruction: Fill in the blanks with the appropriate questions or responses based on the context.
Customer
Excuse me. This is not what I ordered.
Staff
Customer
I ordered a cup of tea and a tart.
Staff
Customer
Oops. (accidentally knocks over his glass)
Staff
Customer
No, I’m ok. I’m sorry about the glass.
Staff
Customer
Where? Oh here, thank you.
Staff
ROLE PLAYING! 🎬
Situation:
A customer experiences issues with their order and needs additional assistance.
Instruction:
One person will be the customer, and the other will be the restaurant staff. Use the provided expressions to guide your conversation.
| AS A HOST/RESTAURANT STAFF | AS A CUSTOMER |
|---|---|
Address the customer's concern about the wrong order. | Inform the staff if you received the wrong order. |
Apologize and correct the order. | Respond to the staff’s apology and correction. |
Assist the customer if a spill occurs, ensuring their safety and helping them clean up. | Report any spills or accidents and follow the staff’s guidance. |
LET'S KEEP THE CONVERSATION GOING
-
Have you ever received the wrong order at a cafe? How did the staff handle it?
-
How do you feel when a waiter quickly fixes an order mistake?
-
What do you think is the best way for cafe staff to handle spills?
-
Can you share an experience where a cafe staff went above and beyond to fix a problem for you?
Here’s your cappuccino. I’ll be right back with your tart.