LET'S CHECK IT OUT! 💬
What do you see in the picture?
What is the staff member doing?
DIALOGUE PRACTICE! 🎧
Situation:
Scene 1: Toshi assists Mike and Annie with taking a group photo.
Mike
Toshi
Would you like me to take the picture for you?
Mike
Oh, thank you.
Toshi
Everyone, squeeze in. The lady in the white shirt, please move forward a bit.
Annie
Like this?
Toshi
Yes, say cheese.
Toshi
Here’s our business card. Could you recommend us to your friends and families back home?
Mike
Sure, thank you.
Toshi
It has a map from Tokyo Station to here, our address and telephone number on it.
Toshi
A customer with this card can get benefits.
Mike
May I have some more? I’ll give them to my roommates in my dorm.
Situation:
Scene 2: Emma asks questions about the bill
Emma
Excuse me. I have a question about our bill.
Toshi
I’ll be with you in a second.
Toshi
What is your question?
Emma
I don’t remember if we ordered this. What is this for?
Toshi
It’s a table charge of 400 yen. You got an appetizer for the table charge.
Emma
Oh, now I understand. How about this? Is this a service charge or something?
Toshi
It’s the consumption tax . It’s included in the total amount . I’m sorry for the confusion.
Emma
That food was superb. Is that 18,120 yen? Here you go.
Toshi
20,000 yen, thank you.
Emma
Oh, I have loose change.
Toshi
Here’s your change. Thank you for your payment. Let me show you the way out.
Toshi
Your taxi has just arrived. Please don’t forget your umbrella. We hope to see you again.
COMPREHENSION QUESTIONS
1. What benefit does Toshi offer with the business card in Scene 1?
2. What concern does Emma raise about the bill in Scene 2?
3. How does Toshi clarify the charge that Emma is unsure about in Scene 2?
LET'S LEARN! 📖
| What you can say: | What you can hear: |
|---|---|
Would you like me to take the picture for you? | Excuse me. I have a question about our bill. |
I’ll be with you in a second. | I don’t remember if we ordered this. What is this for? |
What is your question? | Here you go. |
It’s the consumption tax. | Oh, I have loose change. |
I’m sorry for the confusion. | |
Here’s your change. | |
Let me show you the way out. | |
We hope to see you again. |
LET'S CHAT! 💬 Instruction: Fill in the blanks with the appropriate questions or responses based on the context.
Staff
the picture for you?
Customer
Oh, thank you.
Staff
to your friends and families back home?
Customer
Sure, thank you.
Customer
Excuse me. I have a question about our bill.
Staff
Customer
Oh, now I understand. How about this?
Staff
It’s the consumption tax. I’m sorry
Staff
Thank you for your payment. the way out.
Customer
Thank you.
ROLE PLAYING! 🎬
Situation:
A customer raising some concerns about his/her bill and asking for additional assitance.
Instruction:
One person will be the customer, and the other will be the restaurant staff. Use the provided expressions to guide your conversation.
| AS A HOST/RESTAURANT STAFF | AS A CUSTOMER |
|---|---|
Listen to the customer's concerns about the bill. | Inquire about any charges on the bill that you don't understand. |
Explain any charges they are unsure about. | Express gratitude for the staff's assistance. |
Offer additional assistance, such as helping with payment or providing direction. | Provide feedback or ask for additional services if needed. |
LET'S KEEP THE CONVERSATION GOING
- How do you usually handle situations where you're unsure about charges on your bill?
- What additional services do you appreciate when dining out?
- Have you ever received exceptional service at a restaurant? What made it memorable?
- How important is it for you to understand all the charges on your bill?
- What would you do if you received incorrect change or an incorrect bill at a restaurant?
- Have you ever recommended a restaurant to friends or family? What made you recommend it?
Annie, you are not in the picture.