LET'S CHECK IT OUT! 💬
Describe what you see in the picture.
What do you think of other customer's reaction??
DIALOGUE PRACTICE! 🎧
Situation:
Misa addresses customer behavior politely and enforces restaurant policies regarding noise level and seating availability.
Misa
Mark
Yes?
Misa
I’m afraid we are asking our customers not to stay longer than two hours when it’s crowded.
Mark
Oh, is that so?
Misa
Yes. We’d like as many customers as possible to have a good time at our cafe.
Mark
I see. I’m leaving in a few minutes.
(Misa addresses another customer, Alex, about noise level)
Misa
Excuse me,sir. May I interrupt you for a second?
Alex
Yes?
Misa
We would appreciate it if you would lower your voice a little bit.
Alex
Oh, I’m sorry I didn’t notice our voice getting louder. We were deep in conversation.
Misa
No problem. Would you mind moving your jacket so another customer can sit here?
Alex
No, that’s no problem.
COMPREHENSION QUESTIONS
1. What does Misa ask customers regarding restaurant policies?
2. How does Mark respond when he understands the restaurant policy?
3. How does Alex react when asked to lower his voice?
LET'S LEARN! 📖
| What you can say: | What you can hear: |
|---|---|
Excuse me, sir/ma'am. I’m sorry for disturbing you. | I see. I’m leaving in a few minutes. |
I’m afraid we are asking our customers not to stay longer than two hours when it’s crowded. | Oh, I’m sorry I didn’t notice our voice getting louder. We were deep in conversation. |
We would appreciate it if you would lower your voice a little bit. | No, that’s no problem. |
Would you mind moving your jacket so another customer can sit here? |
LET'S CHAT! 💬 Instruction: Fill in the blanks with the appropriate questions or responses based on the context.
Staff
Excuse me, sir. you.
Customer
Yes?
Staff
We would appreciate it if
Customer
Oh, I’m sorry I didn’t notice our voice getting louder. We were deep in conversation.
Staff
so another customer can sit here?
Customer
No, that's not a problem.
ROLE PLAYING! 🎬
Situation:
A customer violates restaurant policies regarding seating and noise level, and the staff needs to address the issue politely.
Instruction:
One person will be the customer, and the other will be the restaurant staff. Use the provided expressions to guide your conversation.
| AS A HOST/RESTAURANT STAFF | AS A CUSTOMER |
|---|---|
Politely inform the customer about the restaurant policy they are violating. | Respond politely to the staff's request or instruction. |
Ask the customer to comply with the policy. | Acknowledge the restaurant policy and agree to comply. |
Offer a solution to the issue, if necessary. | Cooperate with the staff to maintain a pleasant environment for all customers. |
LET'S KEEP THE CONVERSATION GOING
- How important do you think it is for restaurants to enforce policies regarding seating and noise level?
- Have you ever been asked to leave a restaurant because you stayed too long?
- How do you feel when restaurant staff politely ask you to comply with their policies?
- What can restaurants do to ensure a pleasant dining experience for all customers?
Excuse me, sir. I’m sorry for disturbing you.