LET'S CHECK IT OUT! 💬
1. Describe what you see in the picture.
2. What interactions might be taking place between the staff and customers?
3. How might the staff handle any reservation requests?
DIALOGUE PRACTICE! 🎧
Situation:
Misa handles a reservation request and provides information about seating and wait times.
Alex
Misa
Yes, may I help you?
Alex
I'd like to make a reservation.
Misa
Certainly. For when and how many people?
Alex
I’d like a table for four people this Friday at 7 pm.
Misa
Please wait a moment while I check.
Alex
Sure.
Misa
I'm sorry, we are fully booked then. 8 pm?
Alex
Yes, that would be great.
Misa
May I have your name and phone number?
Alex
My name is Alex Johnson, and my number is 061-173-7890.
Misa
Thank you, Mr. Johnson. Would you like a regular table or a table in the tatami area?
Alex
A table in the tatami area, please.
Misa
No problem. Your reservation is confirmed for 8 pm. See you then!
(Later, another customer approaches)
Misa
Hello. Do you have a reservation?
John
No, we don’t. Do you have a table for four?
Misa
Yes, we do. Would you prefer a table in the nonsmoking section?
John
Yes, that would be great. How long is the wait?
Misa
The waiting time is about 15 minutes.
John
That’s fine. We’d like a table on the terrace.
Misa
Sure. Could you follow me?
COMPREHENSION QUESTIONS
1. What time was Alex's initial reservation request for, and what time did he eventually book?
2. What information did Alex provide for his reservation?
3. How long did Misa say the waiting time was for John?
LET'S LEARN! 📖
| What you can hear: | What you can say: |
|---|---|
Do you speak English? | Yes, may I help you? |
I’d like to make a reservation. | For when and how many people? |
I’d like a table for two at (7 pm.) | May I have your name and phone number? |
My name is (Alex Johnson), and my number is (123-456-7890.) | Would you like a regular table or a table in the tatami area? |
Do you have a table for four? | Do you have a reservation? |
We’d like a table (on the terrace.) | Waiting time is about (15 minutes). |
How long is the wait? | Could you follow me? |
LET'S CHAT! 💬
Customer
Hello. Do you speak English?
Staff
Staff
Customer
I’d like a table for four people this Friday at 7 pm.
Staff
Customer
My name is Sara Wayne, and my number is 061-456-1313.
Staff
Customer
A regular table, please
Staff
Customer
That’s fine. We’d like a table on the terrace.
Situation:
A customer calls to make a reservation, and another customer inquires about available tables upon arrival.
Instruction:
One person will be the customer, and the other will be the restaurant staff. Use the provided expressions to guide your conversation.
| AS A HOST/RESTAURANT STAFF | AS A CUSTOMER |
|---|---|
Politely answer the phone and take the reservation. | Call to make a reservation and provide the necessary details. |
Ask for the necessary details such as the customer’s name, phone number, and seating preferences, including nonsmoking sections. | Inquire about available tables and wait times upon arrival. |
Greet walk-in customers and provide information about available tables and wait times. | Express seating preferences and respond to the host’s questions. |
LET'S KEEP THE CONVERSATION GOING
1. Why is it important for restaurant staff to gather detailed information when taking reservations?
2. Have you ever made a reservation at a restaurant over the phone? How was the experience?
3. How do you feel when restaurant staff confirm your seating preferences?
4. What are some ways restaurants can make the reservation process smoother for customers?
Hello. Do you speak English?