LET'S CHECK IT OUT! 💬
Describe what you see in the picture.
What is the customer doing?
What do you think is happening?
DIALOGUE PRACTICE! 🎧
Situation:
Mark addresses issues with his order to Misa, the restaurant staff, and requests additional assistance.
Mark
Misa
Let me check.
(Misa checks and returns)
Misa
I’m sorry to have kept you waiting. Here’s your steak.
Mark
Thank you.
(Mark drops his spoon)
Mark
I dropped my spoon. Could I have another one?
Misa
Certainly. Just a minute, please.
(Misa brings a new spoon)
Mark
Oh-no!
Misa
Are you alright?
Mark
I found a hair in my ramen.
Misa
I’m terribly sorry. We’ll make a fresh one right away.
Mark
Thank you.
(Misa brings a new bowl of ramen)
Misa
I’m sorry to have kept you waiting. Here’s your ramen.
Mark
Thank you. Is this hat yours?
Misa
Oh, yes it is. Thank you.
(Later, another customer, Sarah, joins Mark at the table)
Sarah
Excuse me. Our order hasn’t come yet.
Misa
I’m sorry. Let me go and check in the kitchen.
(Misa checks and returns)
Misa
Sorry for the wait. We are making it right now. We have a lot of customers tonight.
Sarah
Ok, we’re not in a hurry.
(Misa brings their order)
Misa
I’m sorry to have kept you waiting. Here are your boiled dumplings.
Sarah
Excuse me.
Misa
Yes, Ma'am?
Sarah
There are tiny bugs in my sea bream carpaccio.
Misa
I’m terribly sorry. We’ll make a fresh one right away.
Sarah
Yes, please do.
Misa
We won’t charge you for that item. We’ll make sure this doesn’t happen again.
COMPREHENSION QUESTIONS
1. What did Mark ask for after dropping his spoon?
2. How did Misa respond to the issue with the ramen?
3. What was the issue Sarah reported about her sea bream carpaccio?
LET'S LEARN! 📖
| What you can say: | What you can hear: |
|---|---|
Let me check. | My order hasn’t come yet. |
I’m sorry to have kept you waiting. | I dropped my spoon. Could I have another one? |
Are you alright? | I found a (hair in my ramen.) |
I’m terribly sorry. We’ll make a fresh one right away. | There are ( tiny bugs ) in my (sea bream carpaccio.) |
Let me go and check in the kitchen. |
LET'S CHAT! 💬 Instruction: Fill in the blanks with the appropriate questions or responses based on the context.
Customer
Excuse me. My order hasn’t come yet.
Staff
Customer
I dropped my spoon. Could I have another one?
Staff
Customer
I found a hair in my ramen.
Staff
Staff
We are making it right now. We have a lot of customers tonight.
Customer
Okay, we're not in a hurry.
Staff
We won’t charge you for that item. We’ll make sure
Customer
Thank you.
ROLE PLAYING! 🎬
Situation:
A customer experiences issues with their order and needs additional assistance.
Instruction:
One person will be the customer, and the other will be the restaurant staff. Use the provided expressions to guide your conversation.
| AS A HOST/RESTAURANT STAFF | AS A CUSTOMER |
|---|---|
Address customer concerns about their order. | Inform the staff if your order hasn’t arrived. |
Provide assistance with any additional requests. | Ask for additional items if needed. |
Apologize for any issues and offer resolutions. | Report any problems with your food and respond to the staff’s solutions. |
LET'S KEEP THE CONVERSATION GOING
- Have you ever experienced a problem with your food at a restaurant? How was it resolved?
- How do you feel when a waiter quickly resolves an issue with your order?
- What is the best way for a restaurant to handle customer complaints?
- Can you share a positive experience where a restaurant staff went above and beyond to fix a problem for you?
Excuse me. My order hasn’t come yet.