LET'S CHECK IT OUT! 💬
1. Describe what you see in the picture.
2. What information can you gather from the sign?
3. How might a customer use this information to plan their visit?
DIALOGUE PRACTICE! 🎧
Situation:
Misa answers Alex's inquiries about restaurant hours and handles a reservation.
Misa
Alex
No, we don’t. Do you have a table for three?
Misa
Yes, sir. Do you need a high chair for the baby?
Alex
Thank you. That would be great.
Misa
Just a moment, please. We’ll get your table ready.
(Later, another customer approaches)
Misa
Good afternoon. May I help you?
John
Hi, I made a reservation online.
Misa
Certainly. What name is the reservation under?
John
The reservation is under Cho.
Misa
Yes, Mr. Cho. We’ve been expecting you. Shall I take your coat? waiting time is about 15 minutes.
John
Thank you.
(Later, another customer calls)
Emma
Are you still open?
Misa
I’m afraid we are closed for today.
Emma
What time do you open for dinner ?
Misa
We open for dinner at five thirty.
Emma
Ok. We’ll come again tomorrow.
Misa
I’m sorry. We’re looking forward to seeing you tomorrow.
COMPREHENSION QUESTIONS
1. What did Misa ask Alex when he arrived ?
2. What time does the restaurant open for dinner?
3. What did Misa offer to do for Mr. Cho when he arrived for his reservation?
LET'S LEARN! 📖
| What you can hear: | What you can say: |
|---|---|
Do you have a table for three? | Do you have a reservation? |
That would be great. | Do you need a high chair for the baby? |
Hi, I made a reservation online. | Just a moment, please. We’ll get your table ready. |
The reservation is under Cho. | May I help you? |
Are you still open? | What name is the reservation under? |
What time do you open for dinner? | We’ve been expecting you. |
Ok. We’ll come again tomorrow. | Shall I take your coat? |
I’m afraid we are closed for today. | |
We open for dinner at (five thirty.) |
LET'S CHAT! 💬
Staff
Customer
No, we don’t. Do you have a table for three?
Customer
Hi, I made a reservation online.
Staff
Customer
The reservation is under Cho.
Staff
Customer
Are you still open?
Staff
I'm afraid
Customer
What time do you open for dinner?
Staff
ROLE PLAYING! 🎬
Situation:
A customer arrives without a reservation, another customer checks in for an online reservation, and a third customer inquires about the restaurant's hours.
Instruction:
One person will be the customer, and the other will be the restaurant staff. Use the provided expressions to guide your conversation.
| AS A HOST/RESTAURANT STAFF | AS A CUSTOMER |
|---|---|
Greet the customer and inquire about their reservation status. | Inquire about the availability of tables without a reservation. |
Ask for the necessary details such as the customer’s name and seating preferences. | Check in for an online reservation and provide the necessary details. |
Provide information about the restaurant’s hours of operation. | Ask about the restaurant’s hours of operation. |
LET'S KEEP THE CONVERSATION GOING
1. Why is it important for restaurant staff to clearly communicate the restaurant's hours of operation?
2. Have you ever arrived at a restaurant only to find it closed? How did you feel?
3. How do you think restaurants can effectively communicate their hours to customers?
4. What would you do if you made a reservation but arrived late and found the restaurant closed?
Hello. Good evening. Do you have a reservation?