LET'S CHECK IT OUT! 💬
Describe what you see in the picture.
What do you think it means?
DIALOGUE PRACTICE! 🎧
Situation:
Jane addresses a billing discrepancy and assists a customer with a lost item.
Nick
Misa
Just a second. Let me check.
Misa
You had one curry and rice, one vanilla ice cream, and one milk tea, is that right?
Nick
Yes, and it’s supposed to be 1730 yen.
Misa
I’ll recalculate it. I’m sorry, you’re right. The correct total is 1730 yen.
(Later, another customer approaches)
Misa
Excuse me, sir! Is this umbrella yours?
Alex
Yes, it is. Thank you.
Misa
You’re welcome. It has stopped raining, but it’s still slippery outside. Please take care.
Alex
Thank you so much, goodbye.
Misa
Thank you. We look forward to your next visit.
(Later, a customer calls)
Misa
Tabisuta Cafe and Restaurant. How may I help you?
John
Hello! I think I left a scarf at your restaurant. I had lunch there yesterday afternoon.
Misa
What color is your scarf?
John
It’s black and brown check, with a little bit of yellow.
Misa
Could you wait for a moment please. Yes, we have it here.
John
What a relief!
Misa
Will you be able to come by to get it?
John
Yes, thank you.
COMPREHENSION QUESTIONS
1. What was Nick's concern about his bill?
2. Why did Misa approach Alex?
3. What item did John leave at the restaurant?
LET'S LEARN! 📖
| What you can say: | What you can hear: |
|---|---|
Just a second. Let me check. | It looks like the total is wrong. |
I’ll recalculate it. | Yes, and it’s supposed to be 1730 yen. |
Excuse me, sir! Is this umbrella yours? | Both the food and the service were excellent. Thank you. |
Thank you. We look forward to your next visit. | |
Could you wait for a moment please. |
LET'S CHAT! 💬 Instruction: Fill in the blanks with the appropriate questions or responses based on the context.
Customer
Excuse me. It looks like the total is wrong.
Staff
Just a second
Staff
Excuse me, sir! (whil holding an umbrella)
Customer
Yes, it is. Thank you. Thank you so much, goodbye.
Staff
Customer
I think I left a red scarf at your restaurant. I had lunch there yesterday afternoon.
Staff
Customer
What a relief!
Staff
to get it?
ROLE PLAYING! 🎬
Situation:
A customer addresses a billing discrepancy or a customer who left something in the restaurant
Instruction:
One person will be the customer, and the other will be the restaurant staff. Use the provided expressions to guide your conversation.
| AS A HOST/RESTAURANT STAFF | AS A CUSTOMER |
|---|---|
Politely address the billing discrepancy and assist in finding the lost item. | Verify the billing discrepancy or describe the lost item. |
Express gratitude to the customers for their patronage. | Express relief or gratitude for the assistance provided. |
LET'S KEEP THE CONVERSATION GOING
- Why is it essential for restaurant staff to promptly address billing errors and assist customers with lost items?
- How would you feel if you noticed a billing error after dining at a restaurant?
- Have you ever lost an item in a public place like a restaurant? How was it handled?
- What measures can restaurants take to ensure the safety and security of items left by customers?
Excuse me. It looks like the total is wrong.