LET'S CHECK IT OUT! 💬
Describe what you see in the picture.
What do you think the customer is trying to do?
DIALOGUE PRACTICE! 🎧
Situation:
David places his order and makes various requests during his visit.
(David looks at the menu)
David
Toshi
Would you like something to drink?
David
We’ll have two glasses of whisky and soda. What time do you close?
Toshi
We close at 11 pm.
David
Can I have a box for the leftovers ? This naan is delicious but I can’t finish it all.
Toshi
I’ll get it right away.
David
Oh, may I have two? I’d like to take out this fruit salad, too.
Toshi
I’m afraid this is a perishable item that cannot be taken out. Just a moment, please. I’ll pack it for you.
(After 30 minutes)
David
Excuse me. Where is the bathroom?
Toshi
Please go down this hallway and you’ll find it on your right . Watch your step . It’s dark there.
David
Will you show me the way? I couldn’t find it.
Toshi
Sure. This way, please.
(Later, after the meal)
Toshi
May I take your empty plates?
David
It was really good.
Toshi
I’m glad to hear that. Would you like another drink or some dessert ?
David
I’m fine. Are you closing soon ?
Toshi
No, we aren’t. Feel free to relax .
COMPREHENSION QUESTIONS
1. Where did Toshi direct David to find the bathroom?
2. What did David order to drink?
3. Why couldn't David take out the fruit salad?
LET'S LEARN! 📖
| What you can say: | What you can hear: |
|---|---|
Please go down this hallway and you’ll find it on your right. | Excuse me. Where is the bathroom? |
Watch your step. It’s dark there. | Will you show me the way? I couldn’t find it. |
This way, please. | Are you closing soon? |
May I take your empty plates? | Can I have a box for the leftovers? |
Feel free to relax. | I’d like to take out this (fruit salad). |
I’ll get it right away. | |
I’m afraid this is a perishable item that cannot be taken out. | |
I’ll pack it for you. |
LET'S CHAT! 💬 Instruction: Fill in the blanks with the appropriate questions or responses based on the context.
Customer
Can I have a box for the leftovers?
Server
I'll
Customer
I’d like to take out this fruit salad, too.
Server
I'm afraid this is a
Customer
Will you show me the way? I couldn’t find it.
Server
Sure, , please.
Customer
I’m fine. Are you closing soon?
Server
No, we aren’t. Feel
ROLE PLAYING! 🎬
Situation:
A customer is dining at a restaurant and needs assistance.
Instruction:
One person will be the customer, and the other will be the restaurant staff. Use the provided expressions to guide your conversation.
| AS A HOST/RESTAURANT STAFF | AS A CUSTOMER |
|---|---|
Assist the customer with directions to the bathroom. | Ask for directions to the bathroom. |
Offer to take away empty plates and ask if they would like anything else. | Express satisfaction with the meal and respond to offers for additional items. |
Provide information on the restaurant’s closing time. | Inquire about the restaurant’s closing time. |
Offer assistance with packing leftovers and explain any restrictions. | Request a box for leftovers and ask for any additional assistance as needed. |
LET'S KEEP THE CONVERSATION GOING
- Have you ever had to ask for directions in a restaurant? How did the staff assist you?
- What do you appreciate the most about good customer service in a restaurant?
- How do you usually react when there is a delay in your order at a restaurant?
- Can you describe a memorable experience you had at a restaurant where the staff resolved an issue for you?
We’d like fried rice, grilled rice ball , and stewed beef tendon .