LET'S CHECK IT OUT! 💬
What do you see in the picture?
DIALOGUE PRACTICE! 🎧
Situation:
Sarah is paying with a credit card at a restaurant.
Toshi
Lily
Do you accept credit cards?
Toshi
Yes, but we only accept VISA and MasterCard.
Lily
That's fine.
Toshi
Please insert your card here and enter your PIN .
Lily
Sure. (inserts card and enters PIN)
Toshi
Oh, I’m sorry. We cannot accept this card because it is maxed out .
Lily
Oh really? That can’t be true .
Toshi
I’m afraid so. Do you have any credit cards other than this or any debit cards ?
Lily
No, I don't.
Toshi
Would you like to call the credit card company to check?
Lily
I’ll make a phone call .
(Lily makes a phone call, resolves the issue with the card, and tries again)
Toshi
Please try inserting your card again.
Lily
Sure. (inserts card and enters PIN)
Toshi
Thank you. Here’s your customer copy .
Lily
Where do I sign ?
Toshi
We don’t need your signature because your payment is less than 3000 yen.
Lily
Great, thank you.
COMPREHENSION QUESTIONS
1. Which credit cards does Lily's restaurant accept?
2. Why doesn't Lily need to sign the receipt?
3. What does Toshi suggest Lily do when her card is declined?
LET'S LEARN! 📖
| What you can say: | What you can hear: |
|---|---|
Yes, but we only accept VISA and MasterCard. | Do you accept credit cards? |
I’m sorry, we cannot accept this card because it is maxed out. | Where do I sign? |
Do you have any other credit cards or any debit cards? | That would be helpful, thank you. |
Would you like to call the credit card company to check? | |
Please insert your card here and enter your PIN. | |
Here’s your customer copy. | |
We don’t need your signature because your payment is less than 3000 yen. |
LET'S CHAT! 💬 Instruction: Fill in the blanks with the appropriate questions or responses based on the context.
Customer
Do you accept credit cards?
Staff
Yes, but VISA and MasterCard.
Staff
Please your card and your PIN.
Customer
Okay, done.
Customer
Where do I sign?
Staff
because your payment is less than 3000 yen.
Staff
I'm sorry, we because it is maxed out.
Customer
Oh really? That can't be true.
Staff
Would you like to to check?
Customer
I’ll make a phone call.
ROLE PLAYING! 🎬
Situation:
A customer is paying with a credit card at a restaurant.
Instruction:
One person will be the customer, and the other will be the restaurant staff. Use the provided expressions to guide your conversation.
| AS A HOST/RESTAURANT STAFF | AS A CUSTOMER |
|---|---|
Greet the customer and ask how they would like to pay. | Decide how you want to pay. |
Guide the customer through the credit card payment process. | Follow the staff's instructions for using the card reader. |
Respond to any issues, such as a declined card. | Handle any payment issues that may arise. |
LET'S KEEP THE CONVERSATION GOING
- What would you do if your credit card was declined at a restaurant?
- Have you ever had a problem with your credit card while traveling?
- Do you prefer paying with cash or credit card? Why?
- What are some benefits of using credit cards?
- How do you manage your credit card expenses?
- Have you ever lost your credit card? What did you do?
Good evening, Ma'am.