
Lesson 1: Choosing the Perfect Suitcase
Pages 18 - 21 | To analyze consumer preferences and considerations in the buying and selling process of suitcases.

Pages 18 - 21 | To analyze consumer preferences and considerations in the buying and selling process of suitcases.

Pages 22-27 | To demonstrate effective customer service in souvenir sales through product recommendations, warranty explanations, and ensuring a positive buying experience.

Pages 28-33 | Understanding and Facilitating Tax Refunds for International Purchases.

Pages 34-39 | To practice and understand the key phrases and steps involved in handling payment transactions during a sales interaction.

Pages 40-45 | To demonstrate how sales professionals address pricing discrepancies and handle refunds during customer transactions.

Pages 50-55 | To understand how to effectively guide customers through product selections by highlighting the features of trendy and classic designs.

Pages 62-69 | To teach learners how to handle and solve stock availability problems while keeping customers happy.

Pages 70-75 | To teach effective strategies for managing sales orders and maintaining optimal inventory control.

Pages 76-85 | To learn how to effectively communicate special packaging and delivery instructions for sending fragile items abroad.

Pages 85-87 | To learn how to effectively communicate when seeking assistance or offering help for lost items.

Pages 92-101 | To provide guidance on assisting customers with suit fittings, adjustments, and coordinating their outfits effectively.

Pages: 102-105 | To effectively showcase and explain the features of high-end watches to customers, ensuring they understand the benefits and feel confident in their purchase decision.

Pages: 108-117 | To effectively guide customers in selecting the right lotion based on their skin type and preferences.

Pages: 118-123 | To practice understanding and using vocabulary related to selecting art and matching decor while exploring specialty food options in a sales context.

Pages: 124-129 | To teach effective communication skills for assisting customers in selecting and purchasing coffee.

Pages: 130-135 | To teach effective methods for properly storing and handling chocolates to ensure their quality and freshness.

Pages: 140-141 | To help customers select the best rice cooker by understanding its features, compatibility, and brand reliability.

Pages: 142-147 | To guide customers in choosing the right vacuum cleaner within their budget and preferences.

Pages: 148-153 | To understand how to handle warranty claims, repairs, and exchanges for defective products.

Pages: 154-155 | To teach effective procedures for managing customer complaints about faulty products, including repair, replacement, and return processes.