Lesson 1: Choosing the Perfect Suitcase
Pages 18 - 21 | To analyze consumer preferences and considerations in the buying and selling process of suitcases.
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Sales Edition
Lesson 2: Souvenir Shopping
Pages 22-27 | To demonstrate effective customer service in souvenir sales through product recommendations, warranty explanations, and ensuring a positive buying experience.
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Lesson 3: Unlocking Savings
Pages 28-33 | Understanding and Facilitating Tax Refunds for International Purchases.
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Lesson 4: Handling Payment Transactions
Pages 34-39 | To practice and understand the key phrases and steps involved in handling payment transactions during a sales interaction.
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Lesson 5: Pricing Errors and Refunds
Pages 40-45 | To demonstrate how sales professionals address pricing discrepancies and handle refunds during customer transactions.
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Lesson 6: Trendy vs. Classic Designs
Pages 50-55 | To understand how to effectively guide customers through product selections by highlighting the features of trendy and classic designs.
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Lesson 7: Handling Stock Issues
Pages 62-69 | To teach learners how to handle and solve stock availability problems while keeping customers happy.
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Lesson 8: Sales: Orders and Inventory
Pages 70-75 | To teach effective strategies for managing sales orders and maintaining optimal inventory control.
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Lesson 9: Shipping Fragile Gifts Abroad
Pages 76-85 | To learn how to effectively communicate special packaging and delivery instructions for sending fragile items abroad.
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Lesson 10: Lost and Found Inquiry
Pages 85-87 | To learn how to effectively communicate when seeking assistance or offering help for lost items.
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Lesson 11: Perfect Fit
Pages 92-101 | To provide guidance on assisting customers with suit fittings, adjustments, and coordinating their outfits effectively.
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Lesson 12: Choosing the Right Watch
Pages: 102-105 | To effectively showcase and explain the features of high-end watches to customers, ensuring they understand the benefits and feel confident in their purchase decision.
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Lesson 13: Finding the Perfect Lotion
Pages: 108-117 | To effectively guide customers in selecting the right lotion based on their skin type and preferences.
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Lesson 14: Artful Choices and Tasty Delights
Pages: 118-123 | To practice understanding and using vocabulary related to selecting art and matching decor while exploring specialty food options in a sales context.
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Lesson 15: Finding your Morning Brew
Pages: 124-129 | To teach effective communication skills for assisting customers in selecting and purchasing coffee.
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Lesson 16: All About Chocolates
Pages: 130-135 | To teach effective methods for properly storing and handling chocolates to ensure their quality and freshness.
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Lesson 17: Rice Cooker Shopping Guide
Pages: 140-141 | To help customers select the best rice cooker by understanding its features, compatibility, and brand reliability.
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Lesson 18: Vacuum Cleaner Accessories
Pages: 142-147 | To guide customers in choosing the right vacuum cleaner within their budget and preferences.
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Lesson 19: Repair or Replace
Pages: 148-153 | To understand how to handle warranty claims, repairs, and exchanges for defective products.
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Lesson 20: Customer Service for Faulty Products
Pages: 154-155 | To teach effective procedures for managing customer complaints about faulty products, including repair, replacement, and return processes.
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