LET'S CHECK IT OUT! 💬
1. What is the person doing in the picture?
2. Have you ever experienced a declined credit card transaction? How did you resolve it?
LET'S LEARN 📖
PIN
noun
Enter your PIN to access your account.
change
[ cheynj ]
noun
I paid with a $20 bill and got $5 in change.
enter
[ 'en-ter ]
verb
Enter your password on the keypad to proceed.
seem
[ seem ]
verb
She seems happy with her new job.
max out
phrasal verb
He maxed out his credit card this month.
confirm
[ kuhn-'furm ]
verb
The hotel will confirm your reservation by email.
decline
[ dih-'klahyn ]
verb
He declined the job offer due to relocation issues.
appear
[ uh-'peer ]
verb
He didn't appear to be very happy with the news.
limit
[ 'lim-it ]
noun
The speed limit on this road is 55 mph.
something comes to
verb phrase
When an idea comes to your mind, write it down immediately.
LISTEN AND REPEAT 🗣
-
Enter your PIN to access your account.
-
I paid with a $20 bill and got $5 in change.
-
Enter your password on the keypad to proceed.
-
She seems happy with her new job.
-
He maxed out his credit card this month.
-
The hotel will confirm your reservation by email.
-
He declined the job offer due to relocation issues.
-
He didn't appear to be very happy with the news.
-
The speed limit on this road is 55 mph.
-
When an idea comes to your mind, write it down immediately.
DIALOGUE PRACTICE! 🎧
Situation:
A customer purchases a blue jacket using a credit card, encounters a payment issue, and resolves it with the assistance of a salesperson.
Kenji
Aya
The total comes to $150. How would you like to pay?
Kenji
Do you accept credit cards?
Aya
Yes, we do.
Kenji
Great. Here you are.
Aya
Thank you. Please enter your PIN on the keypad.
Kenji
Okay, then I press the green button?
Aya
Yes, press the green button to confirm .
Kenji
It seems my card isn't working. Could you check if I’ve maxed out my limit ?
Aya
Let me check for you. It appears the payment was declined . Do you have another form of payment?
Kenji
Is it okay if I pay in cash?
Aya
Sure! Here’s your receipt and change .
Kenji
Thanks for your help.
Aya
You're welcome! Have a great day.
Kenji
You too!
COMPREHENSION QUESTIONS
1. What payment method does the customer initially try to use?
2. What problem does the customer encounter when attempting to pay?
3. How is the payment issue resolved?
LET'S CHAT! 💬
Instruction: Fill in the blanks with the appropriate questions or responses based on the context.
Customer
Excuse me, I'd like to purchase this blue jacket. What's the total?
Cashier
Customer
Do you accept credit cards?
Cashier
Customer
It seems my card isn't working. Could you check if I’ve maxed out my limit?
Cashier
Customer
Is it okay if I pay in cash?
Cashier
Customer
That's okay. I think I’ll take this one. Could you help me finish the purchase?
Cashier
ROLE PLAYING! 🎬
Situation:
A customer purchases something and wants to use her credit card for payment. However, the card is declined, so the cashier suggests
alternative payment options to help the customer.
Instruction:
Pair up with a partner. One person will be the customer, and the other will be the cashier. Use the provided expressions to guide your conversation.
| AS A CUSTOMER | AS A CASHIER |
|---|---|
Attempt to pay with your credit card. | Process the customer's credit card payment. |
Express surprise and concern when the card is declined. | Inform the customer politely that the card has been declined. |
Ask about alternative payment options. | Suggest other payment options such as cash, debit card, or mobile payment. |
Decide on an alternative payment method based on the cashier's suggestions. | Provide excellent customer service and reassure the customer. |
Express gratitude for the cashier's assistance. | Provide excellent customer service and reassure the customer. |
Excuse me, I'd like to purchase this blue jacket. What's the total?