LET'S CHECK IT OUT! 💬
1. What is the person doing in the picture?
2. What challenges do you face most often when trying to maintain optimal stock levels?
LET'S LEARN 📖
soonest
[ 'soo-nuhst ]
adjective
We'll deliver your order at the soonest convenience.
hold
[ hohld ]
verb
Please hold this item for me until tomorrow.
assume
[ uh-'soom ]
verb
I assume you've already received the email.
guidebook
[ 'gahyd-book ]
noun
The travel guidebook provided useful tips for tourists.
sold out
[ 'sohld-'out ]
adjective phrase
The concert tickets are sold out.
consider
[ kuhn-'sid-er ]
verb
He needs to consider all options before making a choice.
currently
[ 'kur-uhnt-lee ]
adverb
She is currently working on a new project.
a bit
phrase
Can you turn the volume down a bit?
fill out
verb phrase
Please fill out the application form and submit it.
place an order
verb phrase
She decided to place an order for a new laptop online.
LISTEN AND REPEAT 🗣
- We'll deliver your order at the soonest convenience.
- Please hold this item for me until tomorrow.
- I assume you've already received the email.
- The travel guidebook provided useful tips for tourists.
- The concert tickets are sold out.
- He needs to consider all options before making a choice.
- She is currently working on a new project.
- Can you turn the volume down a bit?
- Please fill out the application form and submit it.
- She decided to place an order for a new laptop online.
DIALOGUE PRACTICE! 🎧
Situation:
A customer asks for a large shirt that's sold out, so the salesperson suggests ordering it and offers a medium size as an alternative.
Kenji
Aya
I'm sorry, but we're currently sold out of size large in that shirt. Would you like to place an order for it?
Kenji
Yes, please. When can I expect it to arrive?
Aya
We'll place the order today, and it should arrive at the soonest by the end of the month. Is that acceptable?
Kenji
That's a bit late for me. Can you suggest a similar shirt that you hold in stock?
Aya
Certainly! We have a similar style in medium and extra-large that we currently hold in stock. Would you like to see them?
Kenji
Could you show me the medium? I might consider it.
Aya
Here's the medium size. It's quite popular and has similar features to the large.
Kenji
It looks good. Could I see a photo of it?
Aya
Sure, let me show you a photo from our guidebook .
Kenji
That's helpful. I assume it comes in different colors?
Aya
Yes, it does. We have it in black, white, and blue. Which color would you prefer?
Kenji
I'll take it in black. Could you write down the order information for me?
Aya
Of course. Please fill out this form with your details, and we'll get it processed right away.
COMPREHENSION QUESTIONS
1. Why does the salesperson suggest placing an order for the shirt?
2. What sizes does the salesperson mention having in stock?
3. How does the salesperson assist the customer in making a decision about the medium size shirt?
LET'S CHAT! 💬
Instruction: Fill in the blanks with the appropriate questions or responses based on the context.
Customer
Excuse me, I'm looking for a shirt in size large. Do you have any left?
Sales Rep.
I'm sorry, but . Would you like
Customer
Yes, please. When can I expect it to arrive?
Sales Rep.
We'll place ?
Customer
That's a bit late for me. Can you suggest a similar shirt that you hold in stock?
Sales Rep.
Certainly! We have .
Customer
Could you show me the medium? I might consider it.
Sales Rep.
Customer
I assume it comes in different colors?
Sales Rep.
. We have . Which ?
ROLE PLAYING! 🎬
Situation:
A customer wants to buy a shirt, but her requested size is out of stock. The salesperson is responsible for helping her find a suitable solution.
Instruction:
Pair up with a partner. One person will be the customer, and the other will be the salesperson. Use the provided expressions to guide your conversation.
| AS A SALES REPRESENTATIVE | AS A CUSTOMER |
|---|---|
Greet the customer warmly. | Greet the salesperson and express interest in buying a specific shirt. |
Ask which shirt she is interested in. | Ask if they have the shirt in your size. |
Check if the requested size is available. | Express disappointment if your size is out of stock. |
Apologize if the size is out of stock and offer alternatives. | Ask for alternatives or if they have more in stock elsewhere. |
Offer to check other stores or locations for the shirt in the customer's size. | Decide on a solution based on the options offered by the salesperson. |
Excuse me, I'm looking for a shirt in size large. Do you have any left?