LET'S CHECK IT OUT! 💬
1. What is the person doing in the picture?
2. What are your thoughts on using traditional versus modern lotions?
LET'S LEARN 📖
moisture
[ 'mois-cher ]
noun
The lotion added much-needed moisture to her skin.
craft
[ krahft ]
verb
He crafted a beautiful wooden table by hand.
elaborate
[ ih-'lab-er-it ]
adjective
The designer gave an elaborate description of the new fabric.
technique
[ 'tek-neek ]
noun
She used a special technique to ensure the paint dried evenly.
polish on
[ 'pol-ish ]
verb
She polished the silverware until it gleamed.
mold
[ mohld ]
noun
The artist used a mold to create intricate chocolate shapes.
nourish
[ 'nur-ish ]
verb
Healthy meals nourish the body and mind.
sticky
[ 'stik-ee ]
adjective
The sticky glue made it difficult to separate the papers.
residue
[ 'rez-i-doo ]
noun
After washing the pan, there was still some residue from the sauce.
spoil
[ spoil ]
verb
If you leave the milk out, it will spoil.
LISTEN AND REPEAT 🗣
- The lotion added much-needed moisture to her skin.
- He crafted a beautiful wooden table by hand.
- The designer gave an elaborate description of the new fabric.
- She used a special technique to ensure the paint dried evenly.
- She polished the silverware until it gleamed.
- The artist used a mold to create intricate chocolate shapes.
- Healthy meals nourish the body and mind.
- The sticky glue made it difficult to separate the papers.
- After washing the pan, there was still some residue from the sauce.
- If you leave the milk out, it will spoil.
DIALOGUE PRACTICE! 🎧
Situation:
The customer inquires about a non-sticky, moisturizing lotion, and the salesperson explains its traditional crafting process and benefits before finalizing the purchase.
Kenji
Aya
Certainly! We have a variety of lotions. Are you looking for something that feels more moisturizing or less oily?
Kenji
I prefer something that isn’t too sticky . I want to avoid that heavy feeling.
Aya
In that case, you might like our new lotion that’s designed to provide moisture without leaving a sticky residue . It’s quite popular among customers with dry skin.
Kenji
Sounds good. Can you tell me more about how it’s made?
Aya
Of course. It uses a traditional technique of blending natural oils and ingredients. The process is quite elaborate and ensures the lotion feels light yet effective.
Kenji
That’s interesting. What’s the technique behind making it?
Aya
The technique involves mixing ingredients in a cool environment to prevent overheating, which can spoil the texture. The mixture is then crafted using a precise method to achieve the right consistency.
Kenji
Does it have any added benefits or features?
Aya
Yes, it also contains a unique blend of essential oils that help to nourish the skin deeply. Plus, the lotion is made using a special mold that ensures each batch has the same high-quality texture.
Kenji
I see. How does the product get its final texture?
Aya
After mixing, the lotion is carefully polished and then cooled to set the texture perfectly. This helps in achieving a smooth and non-sticky feel that’s ideal for daily use.
Kenji
Great! I’ll take it. Can you be sure to pack it securely?
Aya
Absolutely. I’ll make sure it’s packaged well so it stays safe during transport. Is there anything else you need?
Kenji
No, that’s everything. Thanks for your help!
Aya
You’re welcome! I’ll complete the process and get your lotion ready for you right away.
COMPREHENSION QUESTIONS
1. What was the customer’s initial concern about the lotion?
2. What type of lotion did the salesperson recommend for dry skin?
3. What were the specific aspects the customer was interested in?
LET'S CHAT! 💬
Instruction: Fill in the blanks with the appropriate questions or responses based on the context.
Customer
Excuse me, I’m looking for a lotion that will help with my dry skin. Can you recommend something?
Sales Rep.
Customer
I prefer something that isn’t too sticky. I want to avoid that heavy feeling.
Sales Rep.
Customer
Sounds good. Can you tell me more about how it’s made?
Sales Rep.
.
Customer
That’s interesting. What’s the technique behind making it?
Sales Rep.
Customer
I see. How does the product get its final texture?
Sales Rep.
ROLE PLAYING! 🎬
Situation:
A customer is interested in buying a lotion that provides moisture but does not feel sticky. The salesperson recommends some products and explains how they are formulated.
Instruction:
Pair up with a partner. One person will be the customer, and the other will be the salesperson. Use the provided expressions to guide your conversation.| AS A CUSTOMER | AS A STAFF MEMBER |
|---|---|
Express interest in finding a lotion that is moisturizing but not sticky. | Ask the customer about their preferences or any specific needs. |
Ask questions about the recommended products. | Recommend lotions that fit the customer’s criteria. |
Show interest in understanding the processing or ingredients of the products. | Explain the processing or key ingredients of the recommended products. |
Offer additional advice if needed. |
Excuse me, I’m looking for a lotion that will help with my dry skin. Can you recommend something?