LET'S CHECK IT OUT! 💬
1. What is the person doing in the picture?
2. Have you ever encountered a situation where you noticed an incorrect price tag while shopping? How was it resolved?
LET'S LEARN 📖
cheaper
[ 'chee-pr ]
adjective
This store offers cheaper options for budget-conscious shoppers.
present
[ 'prez-uhnt ]
noun
She received a beautiful present on her birthday.
refund
[ 'ree-fuhnd ]
noun
I requested a refund for the defective product.
difference
[ 'dif-ruhns ]
noun
After returning the item, I received a refund for the price difference.
way out
phrase
The emergency exit is the fastest way out of the building.
price tag
noun
The price tag on the shirt showed a discount.
premium
[ 'pree-mee-uhm ]
adjective
They bought a premium sofa for their new home.
charge
[ chahrj ]
verb
The store will charge your credit card for the purchase.
go through
verb phrase
The transaction didn’t go through due to a card error.
point something out
verb phrase
She was quick to point out an error on the invoice.
LISTEN AND REPEAT 🗣
- This store offers cheaper options for budget-conscious shoppers.
- She received a beautiful present on her birthday.
- I requested a refund for the defective product.
- After returning the item, I received a refund for the price difference.
- The emergency exit is the fastest way out of the building.
- The price tag on the shirt showed a discount.
- They bought a premium sofa for their new home.
- The store will charge your credit card for the purchase.
- The transaction didn’t go through due to a card error.
- She was quick to point out an error on the invoice.
DIALOGUE PRACTICE! 🎧
Situation:
A customer finds a pricing error while buying a gift set, which the salesperson corrects by issuing a refund for the difference after the payment is processed.
Kenji
Aya
Sure, let me check. The price is $50, including tax.
Kenji
That’s not too bad. I’m looking for a present for a friend. Do you have anything a bit cheaper , though?
Aya
We have a similar gift set for $35. Would you like to see it?
Kenji
Yes, please. That sounds good.
Aya
Here it is. It’s similar but doesn’t include the premium items from the $50 set.
Kenji
I like it, but I think there might be something wrong with the price tag . It says $40 here.
Aya
Let me check the correct amount in our system. Ah, you’re right. The price was updated recently, and it should be $35. Thank you for pointing that out .
Kenji
No problem. I’ll take this one, then.
Aya
Great choice. I’ll process the payment for you.
Kenji
Here’s my card.
Aya
Thank you. Please insert your card and enter your PIN.
Kenji
Done. Is it complete?
Aya
Yes, it went through . Here’s your receipt.
Kenji
Actually, I just realized I was charged $50. I bought the $35 set. Can I get a refund for the difference?
Aya
I’m happy to help with that. Let me process the refund for the $15 difference .
Kenji
Thank you for sorting that out.
Aya
You’re welcome. Here’s your refund receipt. Is there anything else I can help you with?
Kenji
No, that’s all for today. Thank you.
Aya
You’re welcome! The way out is just to your right. Have a great day!
Kenji
Thanks, you too!
COMPREHENSION QUESTIONS
1. What item did the customer initially inquire about?
2. Why did the customer choose the $35 gift set instead of the $50 one?
3. What pricing issue did the customer notice during the transaction?
LET'S CHAT! 💬
Instruction: Fill in the blanks with the appropriate questions or responses based on the context.
Customer
Excuse me, can you tell me how much this gift costs?
Sales Rep.
Customer
Do you have anything a bit cheaper?
Sales Rep.
We have . Would you like ?
Customer
I like it, but I think there might be something wrong with the price tag. It says $40 here.
Sales Rep.
Let me . Ah, sorry .
Customer
No problem. I’ll take this one, then.
Sales Rep.
Customer
Actually, I just realized I was charged $50. I bought the $35 set. Can I get a refund for the difference?
Sales Rep.
ROLE PLAYING! 🎬
Situation:
A customer is at a store looking to purchase a gift. The customer has some questions about the price and a previous purchase.
Instruction:
Pair up with a partner. One person will be the salesperson, and the other will be the customer. Use the provided expressions to guide your conversation.
| AS A CUSTOMER | AS A SALESPERSON |
|---|---|
Approach the cashier and greet them. | Greet the customer warmly as they approach the counter. |
Ask about the price of a specific item you are interested in. | Listen attentively to the customer's questions about pricing. |
Inquire about details of a previous purchase or exchange. | Provide information about the price and any discounts available. |
Express thanks to the cashier for their assistance. | Clarify details about the customer's previous purchase or exchange. |
Offer assistance and ensure the customer's questions are fully addressed. |
Excuse me, can you tell me how much this gift set costs?