LET'S CHECK IT OUT! 💬
1. What is the person doing in the picture?
2. Have you ever lost something valuable in a public place? How did you handle the situation?
LET'S LEARN 📖
content
[ 'kon-tent ]
noun
The contents of the box were fragile.
search
[ surch ]
verb
I had to search the entire house for my keys.
none
[ nuhn ]
pronoun
None of the items were what I needed.
Avenue
[ 'av-uh-nyoo, -noo ]
noun
The bakery is located on Main Avenue.
Hold on
verb phrase
Hold on for a moment while I check the schedule for you.
section
[ 'sek-shuhn ]
noun
The report is divided into several sections for clarity.
stressful
[ 'stres-fuhl ]
adjective
The final exams were particularly stressful for the students.
keep an eye out
verb phrase
Please keep an eye out for the delivery truck this afternoon.
be right back
verb phrase
I’ll be right back with your coffee.
right away
adverbial phrase
She needs to finish the report right away.
LISTEN AND REPEAT 🗣
- The contents of the box were fragile.
- I had to search the entire house for my keys.
- None of the items were what I needed.
- The bakery is located on Main Avenue.
- Hold on for a moment while I check the schedule for you.
- The report is divided into several sections for clarity.
- The final exams were particularly stressful for the students.
- Please keep an eye out for the delivery truck this afternoon.
- I’ll be right back with your coffee.
- She needs to finish the report right away.
DIALOGUE PRACTICE! 🎧
Situation:
A customer returns to a bakery in search of their forgotten camera, but the staff cannot find it and offer to contact them if it turns up.
Kenji
Aya
Hold on , let me check with the staff. Could you describe the camera for me?
Kenji
It's a black Canon DSLR. I placed it on the counter while I was paying. I can't believe I forgot it.
Aya
Let me search in the lost and found section . Can you wait here for a moment?
Kenji
Sure, thank you. I really hope you find it. The contents of the memory card are very important to me.
Aya
I understand. I'll be right back .
| [a few moments later] |
|---|
Aya
I'm sorry, but none of the staff has seen a camera. Are you sure it was here?
Kenji
Yes, I'm positive. I was here around noon. I remember placing it on the counter. I hope it's not lost forever.
Aya
Have you checked other places you visited today? Maybe you left it somewhere else?
Kenji
I've searched everywhere. I even went back to the park and the bookstore, but I found nothing.
Aya
That sounds stressful . I'll leave a note for our team to keep an eye out . If we find anything, we'll contact you right away.
COMPREHENSION QUESTIONS
1. What type of camera did the customer describe?
2. Where else has the customer searched for their camera?
3. What did the salesperson offer to do if the camera is found?
LET'S CHAT! 💬
Instruction: Fill in the blanks with the appropriate questions or responses based on the context.
Customer
Excuse me, I think I left my camera somewhere in your bakery on Main Avenue. Can you help me?
Sales Rep.
Customer
I think I placed it on the counter while I was paying. I can't believe I forgot it.
Sales Rep.
Customer
Sure, thank you. I really hope you find it.
Sales Rep.
.
Customer
Yes, I'm positive. I was here around noon. I remember placing it on the counter.
Sales Rep.
Customer
I've searched everywhere. I even went back to the park and the bookstore, but I found nothing.
Sales Rep.
ROLE PLAYING! 🎬
Situation:
A customer realizes she has lost her phone in the store and asks the staff for assistance. Despite searching, the staff cannot find the phone, so they ask the customer for a contact number to reach out to in case they find it.
Instruction:
Pair up with a partner. One person will be the customer, and the other will be the store staff. Use the provided expressions to guide your conversation.
| AS A CUSTOMER | AS A STAFF MEMBER |
|---|---|
Approach the staff member and explain that you lost your phone. | Listen to the customer's concern and offer to help find the phone. |
Provide details about where you might have lost it. | Ask for details about where the phone might have been lost. |
Respond when the staff cannot find the phone. | Search for the phone and update the customer. |
Offer a contact number (your friend’s number) for updates. | Ask for a contact number to provide updates. |
Express gratitude for the staff's assistance. | Assure the customer that you will reach out if the phone is found. |
Excuse me, I think I left my camera somewhere in your bakery on Main Avenue . Can you help me?