LET'S CHECK IT OUT! 💬
1. What is the person doing in the picture?
2. Have you ever sent a fragile gift abroad? If so, what steps did you take to ensure it arrived safely?
LET'S LEARN 📖
fragile
[ 'fraj-uhl ]
adjective
Handle the box carefully; it's marked as fragile.
overseas
[ oh-ver-'seez ]
adverb
She decided to ship the package overseas.
wrap
[ rap ]
verb
I need to wrap the gift before mailing it.
bother
[ 'both-er ]
verb
Sorry to bother you, but I need some help.
securely
[ suh-'kyoor-lee ]
adverb
Ensure the package is securely sealed before shipping.
bubble cushioning
noun
Use bubble cushioning to protect the fragile items during shipment.
shipping
[ 'ship-ing ]
noun
The shipping cost will be calculated at checkout.
handle
[ 'han-dl ]
verb
She can handle the customer service inquiries efficiently.
count on someone
verb phrase
You can count on me to help with the project.
hold on
verb phrase
Hold on while I get the information you requested.
LISTEN AND REPEAT 🗣
- Handle the box carefully; it's marked as fragile.
- She decided to ship the package overseas.
- I need to wrap the gift before mailing it.
- Sorry to bother you, but I need some help.
- Ensure the package is securely sealed before shipping.
- Use bubble cushioning to protect the fragile items during shipment.
- The shipping cost will be calculated at checkout.
- She can handle the customer service inquiries efficiently.
- You can count on me to help with the project.
- Hold on while I get the information you requested.
DIALOGUE PRACTICE! 🎧
Situation:
A customer arranging for the secure delivery of a fragile gift abroad, including special packaging and adding a personal note.
Kenji
Aya
Of course! Where exactly do you want to send it?
Kenji
It needs to be sent overseas to a hotel where my friend is staying.
Aya
We can handle that. What is the gift?
Kenji
It's a picture frame and a few other fragile items.
Aya
We'll make sure to wrap everything securely . Would you like us to use bubble cushioning for the picture frame?
Kenji
Yes, please. It would be great if you could wrap the items separately and then together for extra protection.
Aya
Certainly. Shall I use extra tape to secure the package?
Kenji
Yes, that would be perfect. I don't want anything to break during delivery.
Aya
Understood. Is there anything else you'd like to include in the delivery?
Kenji
No, that's all. Just make sure it’s safely delivered.
Aya
Absolutely. I’ll take care of it. By the way, did you want to add a note or anything special to the package?
Kenji
Oh, I almost forgot! I need to include a small note inside. Can you hold on a moment while I search my backpack for my wallet to pay?
Aya
Sure, take your time. I’ll get everything ready for you.
Kenji
Thanks. I found it! Here’s my wallet. Sorry to bother you with this.
Aya
No bother at all. I'll just finalize the contents and make sure everything is secure. You can count on us for safe delivery.
COMPREHENSION QUESTIONS
1. Where does the customer need to deliver the gift?
2. What specific packaging request does the customer make for the picture frame?
3. Does the customer want to include anything else in the delivery?
LET'S CHAT! 💬
Instruction: Fill in the blanks with the appropriate questions or responses based on the context.
Customer
Excuse me, I need to deliver a gift abroad. Can you help me with the shipping?
Sales Rep.
Customer
It's a picture frame and a few other fragile items.
Sales Rep.
?
Customer
Yes, please. It would be great if you could wrap the items separately and then together for extra protection.
Sales Rep.
. Shall I ?
Customer
Yes, that would be perfect. I don't want anything to break during delivery.
Sales Rep.
Customer
No, that's all. Just make sure it’s safely delivered.
Sales Rep.
?
ROLE PLAYING! 🎬
Situation:
A customer wants to send fragile items abroad and instructs the representative on how to pack the items. The representative suggests other ways to make the package more secure.
Instruction:
Pair up with a partner. One person will be the customer, and the other will be the representative. Use the provided expressions to guide your conversation.
| AS A CUSTOMER | AS A SALES REPRESENTATIVE |
|---|---|
Explain that you want to send fragile items abroad. | Greet the customer and offer assistance. |
Provide specific instructions on how you want the items packed. | Listen to the customer’s instructions for packing the fragile items. |
Listen to the representative’s suggestions for additional security. | Suggest additional ways to secure the package. |
Agree or discuss the best options for securing the package. | Ensure the customer is satisfied with the packing method. |
Excuse me, I need to deliver a gift abroad. Can you help me with the shipping ?