LET'S CHECK IT OUT! 💬
1. What is the person doing in the picture?
2. How do you usually react when a product you want is out of stock? Why?
LET'S LEARN 📖
high-end
[ 'hahy-'end ]
adjective
She prefers high-end fashion brands for special occasions.
waterproof
[ 'waw-ter-proof ]
adjective
His waterproof jacket kept him dry during the rainstorm.
durable
[ 'door-uh-buhl ]
adjective
The durable construction of the hiking boots made them last for years.
shipment
[ 'ship-muhnt ]
noun
The shipment of new smartphones arrived at the store today.
stock
[ stok ]
noun
The store manager checked the stock levels to ensure they had enough inventory.
selection
[ si-'lek-shuhn ]
noun
The store offers a wide selection of books and magazines.
feature
[ fee-cher ]
noun
The new phone has an innovative camera feature.
temporarily
[ tem-puh-rair-uh-lee ]
adverb
The store is closed temporarily for renovations.
go with
verb phrase
The red dress will go with the theme of the party.
stand out
verb phrase
The bright colors of the painting make it stand out in the gallery.
LISTEN AND REPEAT 🗣
- She prefers high-end fashion brands for special occasions.
- His waterproof jacket kept him dry during the rainstorm.
- The durable construction of the hiking boots made them last for years.
- The shipment of new smartphones arrived at the store today.
- The store manager checked the stock levels to ensure they had enough inventory.
- The store offers a wide selection of books and magazines.
- The new phone has an innovative camera feature.
- The store is closed temporarily for renovations.
- The red dress will go with the theme of the party.
- The bright colors of the painting make it stand out in the gallery.
DIALOGUE PRACTICE! 🎧
Situation:
A customer seeks a luggage piece, and decides to wait for the blue model to be back in stock after the salesperson informs him of its temporary unavailability.
Kenji
Aya
Of course! We have a nice selection of high-end luggage brands. What features are you looking for?
Kenji
I need something waterproof with a strong handle. Do you have anything like that?
Aya
Yes, we do. This model is perfect for you. It's both durable and waterproof.
Kenji
I like it. Does it come in different colors?
Aya
Yes, it does. We have black, blue, and red. Which color suits your taste?
Kenji
I think I'll go with the blue one. It's nice and stands out .
Aya
Great choice! Let me check if we have it in stock . Unfortunately, it looks like we are temporarily out of the blue color.
Kenji
Oh, that's disappointing. Do you know when the next shipment will arrive?
Aya
The next shipment should arrive early next week. I can put your name down for one if you’d like.
Kenji
Here’s my card.
Aya
That sounds good. I’ll wait for the new stock.
COMPREHENSION QUESTIONS
1. What specific features does the customer want in the luggage?
2. Which colors does the salesperson mention are available for the luggage?
3. When is the next shipment of the blue luggage expected to arrive?
LET'S CHAT! 💬
Instruction: Fill in the blanks with the appropriate questions or responses based on the context.
Customer
I have an interest in high-end luggage. Can you help me find a durable brand?
Sales Rep.
Customer
I need something waterproof with a strong handle. Do you have anything like that?
Sales Rep.
Customer
I like it. Does it come in different colors?
Sales Rep.
Customer
I think I'll go with the blue one. It's nice and stands out.
Sales Rep.
Customer
Oh, that's disappointing. Do you know when the next shipment will arrive?
Sales Rep.
ROLE PLAYING! 🎬
Situation:
A customer is looking for a specific color of luggage that is out of stock. The salesperson assists her by suggesting alternatives and offering solutions.
Instruction:
Pair up with a partner. One person will be the customer, and the other will be the salesperson. Use the provided expressions to guide your conversation.
| AS A SALES REPRESENTATIVE | AS A CUSTOMER |
|---|---|
Greet the customer and ask how you can assist her. | Ask about the availability of the preferred luggage color. |
Inform the customer that the preferred color is out of stock. | Express disappointment when the preferred color is out of stock. |
Suggest alternative colors or styles. | Consider the alternatives suggested by the salesperson. |
Offer to check availability in other stores or place a special order. | Ask about the possibility of ordering the preferred color or checking other stores. |
Provide additional information about delivery times and options. |
Excuse me, I have an interest in high-end luggage. Can you help me find a durable brand?