Lesson 1: Hotel Bookings
Pages: 18-25 | To learn and use key vocabulary and expressions for booking a hotel room.
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Accommodation
Lesson 2: Reservation Cancellation
Pages: 26-33 | To learn and practice customer service expressions for handling late arrivals and cancellations through role-playing exercises designed to improve fluency and confidence in interactions.
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Lesson 3: Guest Registration
Pages: 34-41 | To understand and use basic expressions for guest registration and participate in a simple dialogue for checking into a hotel.
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Lesson 4: Room Orientation
Pages: 42-47 | To understand and use basic expressions for room orientation and participate in a simple dialogue about being shown to the room.
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Lesson 5: Hotel Requests
Pages: 52-59 | To use basic customer service expressions to make and respond to requests at the front desk while improving listening and speaking skills through dialogue practice and role-playing activities.
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Lesson 6: Guest Inquiries
Pages: 60-65 | To use basic customer service expressions to handle guest inquiries and enhance listening and speaking skills through dialogue practice and role-playing activities.
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Lesson 7: Tourist Attractions Inquiry
Pages: 66-71 | To use basic customer service expressions to make and respond to guest inquiries about local attractions and directions while improving listening and speaking skills through dialogue practice and role-playing activities.
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Lesson 8: Guest Assistance
Pages: 72-77 | To use common phrases for assisting hotel guests and engage in basic dialogues regarding guest services, such as setting an alarm clock and handling laundry.
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Lesson 9: Dining Choices
Pages: 82-89 | To use basic customer service vocabulary related to hotel dining options and practice forming and responding to inquiries about food services in a hotel setting.
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Lesson 10: Bath Amenities
Pages: 90-95 | To use basic customer service vocabulary related to bath amenities in a hotel and practice forming and responding to inquiries about bath facilities and rules.
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Lesson 11: Bathing Etiquette
Pages: 96-101 | To use basic customer service vocabulary related to bath etiquette in a hotel and practice forming and responding to inquiries about proper manners and rules in bath facilities.
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Lesson 12: Ink Restrictions
Pages: 102-105 | To understand and use vocabulary and expressions related to tattoo restrictions in hotel bath facilities while practicing speaking and listening skills through dialogue practice and role-playing activities.
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Lesson 13: Guest Experience
Pages: 110-115 | To use vocabulary and expressions related to guest experience and checking out of a hotel while practicing speaking and listening skills through dialogue practice and role-playing activities.
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Lesson 14: Payment Process
Pages: 116-121 | To use vocabulary and expressions related to payment and thanking guests for staying at a hotel while practicing speaking and listening skills through dialogue practice and role-playing activities.
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Lesson 15: Extended Stay
Pages: 122-127 | To use vocabulary and expressions related to late checkout and offering a shuttle bus service while practicing speaking and listening skills through dialogue practice and role-playing activities.
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Lesson 16: Missing Item
Pages: 128-133 | To use vocabulary and expressions related to reporting and handling a missing item while practicing speaking and listening skills through dialogue practice and role-playing activities.
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Lesson 17: Clean Comfort
Pages: 138-141 | To learn and use expressions related to housekeeping in a hotel setting while practicing polite interactions and problem-solving for housekeeping requests.
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Lesson 18: Service Tips
Pages: 142-145 | To learn and use expressions related to giving tips in a hotel setting while practicing polite interactions and understanding cultural differences regarding tipping.
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Lesson 19: Disrupted Stay
Pages: 146-149 | To learn and use expressions related to handling unpleasant incidents in a hotel setting while practicing polite interactions and problem-solving for issues such as noisy environments and broken glass.
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Lesson 20: Instant Clicks
Pages: 150-153 | To learn and use expressions related to taking pictures in a hotel setting while practicing polite interactions and giving instructions on how to take pictures.
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