LET'S CHECK IT OUT! 💬
What is the guest doing in the picture?
What do you think the receptionist is asking the guest?
DIALOGUE PRACTICE! 🎧
Situation:
Hiroshi is assisting the guest with check-in and providing essential information and the room key.
Emily
Hiroshi
Good afternoon, ma'am. It's a pleasure to see you. May I have your passport, please?
Emily
Here it is.
Hiroshi
Thank you. I'll need to make a photocopy of your passport. Please wait a moment.
Emily
All right.
Hiroshi
Thank you for waiting. We require you to fill out this registration form. It's required by law.
Emily
I understand. I'll fill it out now.
Hiroshi
Thank you. While you fill out the form, let me explain some details about your stay. Your room number is 304, and it's on the third floor. Breakfast is served from 7 AM to 10 AM in the dining area.
Emily
Got it. Is there a Wi-Fi password?
Hiroshi
Yes, the Wi-Fi password is written on the card you'll receive with your room key. Also, if you need any additional services, like laundry or room service, just dial 0 on your room phone.
Emily
That sounds great. I've completed the registration form. Here you go.
Hiroshi
Thank you, Ms. Tanaka. Here is your room key. Please be careful not to lose it. You can use the keycard to open your room door. Just insert and extract it immediately.
Emily
Thank you. When is the check-out time?
Hiroshi
Check-out is at 11 AM. If you need anything, please come to the reception desk or call us.
Emily
Thank you for your assistance.
Hiroshi
You're welcome, ma'am.
COMPREHENSION QUESTIONS
1. What does Hiroshi ask Emily for at the beginning of the dialogue?
2. What does Emily have to do according to the law?
3. What advice does Hiroshi give about the keycard?
LET'S LEARN! 📖
| What you can say: | What you can hear: |
|---|---|
Good afternoon. It's a pleasure to see you. | Good afternoon. |
May I have your passport, please? | Here is my passport. |
Please wait a moment. | All right. |
We require you to fill out this registration form. | I understand. I'll fill it out now. |
The Wi-Fi password is on the card. | That sounds great. |
You can use the keycard to open your room door. Just insert and extract it immediately. | Thank you. |
If you need anything, please come to the reception desk or call us. | Thank you for your assistance. |
LET'S CHAT! 💬
Instruction: Fill in the blanks with the appropriate questions or responses based on the context.
Tourist
Good afternoon. I would like to check in, please.
Staff
Good afternoon. . May I have your passport?
Tourist
Here it is.
Staff
Thank you. I'll need to make a photocopy of your passport. .
Tourist
All right.
Staff
Thank you for waiting. It's required by law.
Tourist
I understand. I'll fill it out now.
Staff
Thank you. Here's your room key.
ROLE PLAYING! 🎬
Situation:
A guest is checking into a hotel.
Instruction:
Find a partner. One student plays the guest, and the other plays the receptionist. The guest arrives at the hotel, asks the receptionist about the important information for checking in, like filling out a form. Use words like "passport," "photocopy," "registration," "keycard," "check-out," "careful," "lose," "insert," "extract."
| AS A RECEPTIONIST | AS A GUEST |
|---|---|
Greet the guest and offer assistance. | Greet the receptionist and state you want to check in. |
Ask for the guest's passport. | Provide your passport. |
Make a photocopy and ask the guest to fill out the registration form. | Fill out the registration form. |
Explain how to use the keycard and remind the guest about check-out time. | Ask about check-out time and thank the receptionist for their assistance. |
LET'S KEEP THE CONVERSATION GOING
- What information do you need to fill out on the registration form?
- Do you need to provide a photocopy of your ID or passport for the registration?
- Is there any specific section on the registration form for special requests or preferences?
- How long does it usually take to complete the registration process?
Good afternoon. I would like to check in, please.