LET'S CHECK IT OUT! 💬
What is the receptionist doing in the photo?
What are the guests likely discussing with the receptionist?
DIALOGUE PRACTICE! 🎧
Situation:
Akiko is assisting the guest with a late checkout and arranging a shuttle bus to the airport.
Mike
Akiko
Good morning! Let me check our availability. May I know the reason for your request?
Mike
I have a late flight and need some extra time to rest.
Akiko
I understand. We can offer you a late checkout until 2 PM. Is that acceptable?
Mike
That would be perfect. Thank you.
Akiko
I'm glad to hear that. You must be tired from your travels. Why don't you make yourself at home and relax until your departure? Also, we have a shuttle bus service that can take you to the airport. Would you like to use it?
Mike
Yes, that would be very helpful. How do I arrange it?
Akiko
You can book it now. The shuttle leaves from the main entrance every hour. Please be there 10 minutes before departure. You'll be able to catch the shuttle bus easily. It will take you directly to the airport.
Mike
Great, I will do that. Thank you for your assistance.
Akiko
You're welcome. Feel free to ask if you have any other questions. Enjoy your extra time, and I hope there are no delays with your flight!
Mike
One more thing, how long does the shuttle take to get to the airport?
Akiko
It takes about half an hour, depending on traffic. You'll get off at the airport's main exit.
Mike
Perfect. I plan to be there early to avoid any issues. Thank you again!
Akiko
I'm glad I could help. Have a safe journey and we hope to see you again!
COMPREHENSION QUESTIONS
1. Why did the guest request a late checkout?
2. Until what time can the guest have a late checkout?
3. What additional service does the receptionist offer to the guest?
LET'S LEARN! 📖
| What you can say: | What you can hear: |
|---|---|
Let me check our availability. | I was wondering if I could have a late checkout. |
I'm glad to hear that. | I have a late flight and need some extra time to rest. |
Why don't you make yourself at home and relax until your departure? | How do I arrange it? |
We have a shuttle bus service that can take you to the airport. | Great, I will do that. Thank you for your assistance. |
You'll be able to catch the shuttle bus easily. | How long does the shuttle take to get to the airport? |
It takes about half an hour, depending on traffic. | I plan to be there early to avoid any issues. |
Feel free to ask if you have any other questions. | |
Enjoy your extra time, and I hope there are no delays with your flight! |
LET'S CHAT! 💬
Instruction: Fill in the blanks with the appropriate questions or responses based on the context.
Guest
Good afternoon, can I have a late checkout today?
Staff
Good afternoon! ?
Guest
I have a late flight and need more rest.
Staff
.
Guest
Yes, thank you.
Staff
Great! You must be tired.
.
Guest
Yes, that would be great. How do I book it?
Staff
.
Guest
Perfect. Thanks for your help.
ROLE PLAYING! 🎬
Situation:
A guest is requesting a late checkout and arranging for a shuttle bus to the airport.
Instruction:
Find a partner. One student plays the guest, and the other plays the receptionist. Use words or expressions like "glad," "departure," "flight," "delay," "make yourself at home," "get to," "shuttle bus," "tired," "be able to."
| AS A RECEPTIONIST | AS A GUEST |
|---|---|
Check availability for the late checkout. | Request a late checkout. |
Offer the shuttle bus service. | Explain the reason. |
Provide details about the shuttle bus. | Arrange for the shuttle bus. |
LET'S KEEP THE CONVERSATION GOING
- Have you ever used a hotel's shuttle service? How was the experience?
- What other services could hotels provide to make guests' stays more comfortable?
- How do you usually spend your time if you have a late flight?
- What is the most memorable hotel service you have experienced?
Good morning, I was wondering if I could have a late checkout today.