LET'S CHECK IT OUT! 💬
What is the receptionist doing in the picture?
What details do you think the guest is confirming with the receptionist in the photo?
DIALOGUE PRACTICE! 🎧
Situation:
Hiroshi is assisting the guest with booking a hotel room.
Hiroshi
Emily
Good morning! I'd like to book a room for two adults for three nights.
Hiroshi
Certainly. Do you have a preference for a single or twin room?
Emily
A twin room, please. Do you have any vacancies?
Hiroshi
Yes, we have a twin room available. Can I reserve it for you?
Emily
Yes, please. Does the room include breakfast and free Wi-Fi access?
Hiroshi
Yes, breakfast is included, and we offer free Wi-Fi access. There is a service charge and a tax fee, totaling $150 per night.
Emily
I see. Is there a gym or a swimming pool available in the hotel?
Hiroshi
Yes, we have both a gym and a swimming pool that you can use during your stay.
Emily
Great! What time is check-out?
Hiroshi
Check-out is at noon, ma'am. If you need a late check-out, please let us know in advance.
Emily
Thank you. I'll keep that in mind.
Hiroshi
You're welcome. Can I help you with anything else?
Emily
No, that's all. Thank you for your assistance.
Hiroshi
My pleasure. Have a great day!
COMPREHENSION QUESTIONS
1. How many adults and for how many nights does Emily want to book a room?
2. What type of room does Emily prefer?
3. What amenities does Hiroshi confirm are included with the room?
LET'S LEARN! 📖
| What you can say: | What you can hear: |
|---|---|
Good morning! How can I help you today? | Good morning! I'd like to book a room for two adults for three nights. |
Certainly. Do you have a preference for a single or twin room? | A twin room, please. Do you have any vacancies? |
Yes, we have a twin room available. | Does the room include breakfast and free Wi-Fi access? |
Yes, breakfast is included, and we offer free Wi-Fi access. | I see. |
Check-out is at noon, ma'am. If you need a late check-out, please let us know in advance. | What time is check-out? |
You're welcome! | Thank you. I'll keep that in mind. |
LET'S CHAT! 💬
Instruction: Fill in the blanks with the appropriate questions or responses based on the context.
Staff
Good afternoon! ?
Guest
Good afternoon! I'd like to book a room.
Staff
Certainly, ?
Guest
Yes, I'd prefer a single room. Is one available?
Staff
Let me check. . Can I reserve it for you?
Guest
Yes, please. Does the room include breakfast and lunch?
Staff
.
Guest
Thank you for letting me know.
ROLE PLAYING! 🎬
Situation:
A guest calls a hotel to make a reservation.
Instruction:
Find a partner. One student plays the guest, and the other plays the receptionist. The guest calls the hotel to make a reservation. Use words or expressions like "I'd like to," "book," "preference," "vacancy," "reserve," and "include."
| AS A RECEPTIONIST | AS A GUEST |
|---|---|
Greet the guest and offer assistance. | Greet the receptionist and state your intention. |
Confirm the type of room and check availability. | Mention the number of guests, type of room, and duration of stay. |
Inform the guest about included amenities and additional fees. | Inquire about additional facilities or policies. |
Respond to any additional inquiries and confirm the booking and provide essential information. | Confirm the reservation details. |
Thank the guest and offer further assistance. | Thank the receptionist for the assistance. |
LET'S KEEP THE CONVERSATION GOING
- Can you describe your ideal hotel stay?
- What amenities do you usually look for when booking a hotel room?
- Have you ever had any problems with a hotel booking? How did you solve them?
- Why is it important to confirm your hotel reservation details before your stay?
Good morning! How can I help you today?