LET'S CHECK IT OUT! 💬
What question do you think the guest is asking the receptionist in the photo?
What facility or service might the guest be looking for based on the photo?
DIALOGUE PRACTICE! 🎧
Situation:
Yumi is assisting the guest with various inquiries and requests.
Harry
Yumi
Certainly, the restaurant is in the basement, across from the souvenir store.
Harry
Thank you. Also, can you tell me where the smoking area is?
Yumi
The smoking area is over there, near the entrance. Please note that it is clearly marked.
Harry
Got it. One more thing, I need to print out some documents. Can you help with that?
Yumi
Of course, I can provide you with assistance. The printer is over there, and you can print out your documents on that sheet.
Harry
Thank you so much for your help. I also need to know where I can buy some snacks. Is there a store nearby?
Yumi
Yes, there is a convenience store just across from the hotel. They have a variety of snacks and other items you might need.
Harry
Great, I'll check it out. By the way, do I need to wear anything specific to the restaurant?
Yumi
No, the restaurant has a casual dress code. You can wear what you’re comfortable in.
Harry
Perfect. And if I need more information later, should I come back here?
Yumi
Yes, feel free to come back anytime. We look forward to serving you.
Harry
Thank you, Yumi. You've been very helpful.
Yumi
Don't mention it. Is there anything else you need?
Harry
No, that's all for now. I'll come back if I need anything else.
Yumi
We look forward to serving you. Have a great day!
COMPREHENSION QUESTIONS
1. Where is the restaurant located?
2. What does Harry need to print out?
3. What should Harry wear to the restaurant?
LET'S LEARN! 📖
| What you can say: | What you can hear: |
|---|---|
Certainly, the restaurant is... | Could you tell me where...? |
I can provide you with assistance. | Can you help with...? |
The printer is over there... | I need to print out... |
Don't mention it. | Thank you. You've been very helpful. |
We look forward to serving you. | I'll come back if I need anything else. |
LET'S CHAT! 💬
Instruction: Fill in the blanks with the appropriate questions or responses based on the context.
Guest
Excuse me, could you tell me where the nearest restroom is?
Staff
Certainly, .
Guest
Thank you. Also, can I print out some documents here?
Staff
. You can print out your documents.
Guest
Great. And is there a store nearby where I can buy snacks?
Staff
Yes, .
Guest
Thank you so much for your help.
Staff
.
ROLE PLAYING! 🎬
Situation:
The guest needs to make several inquiries at the front desk.
Instruction:
Find a partner. One student plays the guest, and the other plays the receptionist.One will go to the front desk to make several inquiries. Use words or expressions like "don't mention it," "look forward," "Where is...?," "over there," "store," "souvenir," "restaurant."
| AS A RECEPTIONIST | AS A GUEST |
|---|---|
Respond to the guest's inquiries. | Ask the receptionist where the restaurant is. |
Provide directions. | Ask where the smoking area is. |
Offer assistance with printing documents. | Ask how to print documents. |
Express pleasure. | Thank the receptionist. |
LET'S KEEP THE CONVERSATION GOING
- Have you ever had to ask for directions or help at a hotel? What did you ask for, and how did the staff assist you?
- Can you describe a memorable experience you had at a hotel, whether good or bad?
- What amenities do you think are essential for a hotel to provide its guests?
- How would you handle a situation if you were a receptionist and a guest had a complaint?
Excuse me, could you tell me where the restaurant is?