LET'S CHECK IT OUT! 💬
What is the housekeeper doing with the bed sheets?
Why might it be important for the housekeeper to ensure the bed is made perfectly?
DIALOGUE PRACTICE! 🎧
Situation:
Ayumi is addressing the guest's housekeeping requests and providing assistance.
Jacob
Ayumi
I’m sorry for the inconvenience. Could you please tell me what needs to be cleaned?
Jacob
The bed needs to be made, and I need fresh towels.
Ayumi
Our housekeeping staff can come to your room later today. Is that okay?
Jacob
I don’t mind waiting, but I need the room to be cleaned today.
Ayumi
Please hang the 'Do Not Disturb' sign on the door if you do not want to be disturbed at a certain time.
Jacob
I will do that. Also, could you make sure that the trash bin is emptied and the bathroom is cleaned? I have specific instructions for the housekeeping staff.
Ayumi
Of course. Could you please provide the instructions?
Jacob
Yes, I need the bed made neatly, fresh towels on the side table, the trash bin emptied, and the bathroom thoroughly cleaned. Also, please ensure nothing is left on the opposite side of the bed as I am quite sleepy and want everything in order before I rest.
Ayumi
Understood. We will make sure everything is taken care of as per your instructions. Is there anything else you need?
Jacob
Yes, could I have an extra pillow and a blanket? They would be useful.
Ayumi
Certainly, we will bring an extra pillow and blanket to your room. Is there anything else I can assist you with?
Jacob
No, that's all. Thank you very much for your help.
Ayumi
You're welcome. We will ensure that everything is taken care of. Have a great day!
COMPREHENSION QUESTIONS
1. What did the guest request initially?
2. What additional tasks did the guest ask the housekeeping staff to do?
3. What extra items did the guest request from the receptionist?
LET'S LEARN! 📖
| What you can say: | What you can hear: |
|---|---|
I’m sorry for the inconvenience. | Excuse me, can someone come and clean my room later? |
Could you please tell me what needs to be cleaned? | I don’t mind waiting... |
Our housekeeping staff can come to your room later today. | I need the room to be cleaned today. |
Please hang the 'Do Not Disturb' sign on the door if you do not want to be disturbed. | I have some specific instructions... |
LET'S CHAT! 💬
Instruction: Fill in the blanks with the appropriate questions or responses based on the context.
Guest
Excuse me, can someone come and clean my room later?
Staff
.
Guest
The bed needs to be made, and I need fresh towels.
Staff
?
Guest
I don’t mind waiting, but I need the room to be cleaned today.
Staff
.
ROLE PLAYING! 🎬
Situation:
The guest finds that their room has not been cleaned properly and needs fresh towels. The receptionist needs to address the issue.
Instruction:
Find a partner. One student plays the guest, and the other plays the receptionist. Use words or expressions like "clean," "come," "later," "sleepy," "disturb," "I don't mind," "instructions," "side," "opposite," "useful."
| AS A RECEPTIONIST | AS A GUEST |
|---|---|
Apologize for the inconvenience. | Explain the problem. |
Ask what needs to be cleaned. | Mention specific cleaning needs. |
Promise to send housekeeping. | Ask for the room to be cleaned later. |
LET'S KEEP THE CONVERSATION GOING
- What other services might guests request from housekeeping in a hotel?
- What would you do if the housekeeping staff did not clean your room quickly?
- Have you ever had a good experience with hotel cleaning services? Can you tell me about it?
- What do you think makes a good hotel housekeeper?
Excuse me, can someone come and clean my room later?