LET'S CHECK IT OUT! 💬
What is the staff member doing in the picture?
What do you think the guest is asking or saying to the staff member?
DIALOGUE PRACTICE! 🎧
Situation:
Hiroshi is showing the guest to her room.
Hiroshi
Emily
Thank you for your assistance.
Hiroshi
Shall we go now? Please follow me to the elevator.
Emily
Certainly, thank you.
Hiroshi
Your room is on the third floor. You will be staying in room 304. Let me carry your baggage; it looks a bit heavy.
Emily
I appreciate your kindness. Thank you for offering to carry my bags.
Hiroshi
Just keep your keycard with you at all times. To open your room door, insert and extract it immediately.
Emily
Understood. Is my room far from the elevator?
Hiroshi
No, it's just around the corner. Here we are. I will pass your baggage over to the bellboy. He's here to help you feel at ease.
Emily
I appreciate your kindness. This makes my check-in process so much easier.
Hiroshi
If you need anything, please call the reception. Enjoy your stay.
Emily
I will. Thank you for your assistance.
COMPREHENSION QUESTIONS
1. What floor is Ms. Tanaka's room on?
2. How does Hiroshi instruct Ms. Tanaka to use the keycard?
3. Who helps Ms. Tanaka with his baggage after Hiroshi carries it?
LET'S LEARN! 📖
| What you can say: | What you can hear: |
|---|---|
It's a pleasure to see you. Here is your room key. | Thank you for your assistance. |
Shall we go now? Please follow me to the elevator. | Certainly, thank you. |
Let me carry your baggage; it looks a bit heavy. | Thank you for offering to carry my bags. |
Just keep your keycard with you at all times. | Understood. |
I will pass your baggage over to the bellboy. | I appreciate your kindness. |
If you need anything, please call the reception. | I will. Thank you for your assistance. |
LET'S CHAT! 💬
Instruction: Fill in the blanks with the appropriate questions or responses based on the context.
Instruction: Fill in the blanks with the appropriate questions or responses based on the context.
Staff
Good afternoon. It's a pleasure to see you. .
Tourist
Thank you for your assistance.
Staff
? Please follow me to the elevator.
Tourist
Certainly, thank you.
Staff
.
Tourist
Thank you for that offer, but I can manage.
Staff
Your room is on the fourth floor. It's 405.
Tourist
I got your point, and I appreciate your kindness.
ROLE PLAYING! 🎬
Situation:
Guest being shown to their room.
Instruction:
Find a partner. One student plays the guest, and the other plays the receptionist. The guest arrives at the hotel and asks the receptionist for assistance in showing them to their room. Use words or expressions like "here is," "shall we," "a bit," "heavy," "stay in," "keep," "at ease," "kindness."
| AS A RECEPTIONIST | AS A GUEST |
|---|---|
Greet the guest. | Respond to the receptionist. |
Provide the room key. | Ask how to use the keycard. |
Offer to carry the baggage. | Express gratitude. |
Show the guest to the room. | Follow the receptionist to the room. |
LET'S KEEP THE CONVERSATION GOING
- Have you ever had a pleasant experience with hotel staff showing you to your room?
- How would you feel if your room was far from the elevator?
- What do you think makes a room orientation helpful and welcoming?
- Do you prefer a room on a higher floor or a lower floor in a hotel? Why?
Good afternoon, Ms. Tanaka. It's a pleasure to see you. Here is your room key. I will show you to your room.