LET'S CHECK IT OUT! 💬
What is the receptionist doing in the photo?
How might the receptionist assist a guest who has lost an item?
DIALOGUE PRACTICE! 🎧
Situation:
Akiko is assisting the guest in locating a missing item.
Mike
Akiko
I’m sorry to hear that. Can you please describe the item?
Mike
It’s a plain gold earring. She left it beside the bed.
Akiko
I see. Could you state your contact number so we can reach you as soon as we find it?
Mike
Sure, it’s 555-1234.
Akiko
Thank you. We’ll search the room and contact you today for confirmation once we locate the missing item.
Mike
I really appreciate your help. I hope there’s no trouble finding it.
Akiko
Not at all. We will look for it right away.
Mike
Thank you. I'll probably be back to see what happens or give you a call.
Akiko
That sounds good. Have a great day, and we hope to see you soon.
Mike
Thank you once again and bye for now.
COMPREHENSION QUESTIONS
1. What item did the guest lose?
2. Where did the guest leave the item?
3. What did the receptionist ask for to contact the guest?
LET'S LEARN! 📖
| What you can say: | What you can hear: |
|---|---|
Can you please describe the item? | I think my wife left something in the room. |
Could you state your contact number so we can reach you as soon as we find it? | It’s a plain gold earring. |
We’ll search the room and contact you today for confirmation once we locate the missing item. | Sure, it’s 555-1234. |
Not at all. We will look for it right away. | I really appreciate your help. |
That sounds good. Have a great day, and we hope to see you soon. | I'll probably be back to see what happens or give you a call. |
LET'S CHAT! 💬
Instruction: Fill in the blanks with the appropriate questions or responses based on the context.
Guest
Excuse me, I think I left something in my room.
Staff
?
Guest
It’s a plain gold earring. I left it on the table.
Staff
?
Guest
Sure, it’s 475-1734.
Staff
.
Guest
I really appreciate your assistance. I hope it’s not difficult to find.
Staff
.
Guest
Thank you once again and bye for now.
ROLE PLAYING! 🎬
Situation:
A guest is reporting a missing item at the hotel reception.
Instruction:
Find a partner. One student plays the guest, and the other plays the receptionist. Use words or expressions like "beside," "describe," "plain," "contact number," "as soon as," "find," "trouble," "today," "confirmation," "probably," "bye for now," "earring," "look for."
| AS A RECEPTIONIST | AS A GUEST |
|---|---|
Ask for a description of the item. | Describe the missing item. |
Request a contact number. | Provide a contact number. |
Make sure to tell the guest to search for the item right away and end the conversation politely. | Express appreciation for the help. |
LET'S KEEP THE CONVERSATION GOING
- Have you ever lost something important?
- How would you help a friend who lost an item in a hotel?
- What can hotels do to help guests not lose their things?
- Why is it important for hotels to assist guests with lost items?
Excuse me, I think my wife left something in the room.