LET'S CHECK IT OUT! 💬
What are the guests doing at the reception desk in the photo?
What items do the guests have with them that indicate they are checking out?
DIALOGUE PRACTICE! 🎧
Situation:
Akiko is assisting the guest with the check-out process.
Mike
Akiko
Good morning! I'm glad to hear you had a comfortable stay. Did you sleep well?
Mike
Yes, I slept very well. I especially loved the bed and the sofa.
Akiko
That's wonderful. Here is your bill. Could you please check the amount and confirm if it's correct?
Mike
Sure, let me see. Yes, the amount is correct. Could I pay by cash?
Akiko
Yes, you can pay by cash. Please sign here.
Mike
Thank you. Could I also get a copy of the bill?
Akiko
Of course. Here you go. Also, would you mind filling out this questionnaire about your stay?
Mike
No problem, I can do that.
Akiko
Thank you. We hope you enjoyed your stay and will visit us again.
Mike
Thank you! I will definitely try to come back.
COMPREHENSION QUESTIONS
1. How did the guest feel about his stay at the hotel?
2. What did the guest especially love in his room?
3. How did the guest pay for the bill?
LET'S LEARN! 📖
| What you can say: | What you can hear: |
|---|---|
Did you sleep well? | My stay was very comfortable. |
Here is your bill. | I especially loved the bed and the sofa. |
Could you please check the amount and confirm if it's correct? | Could I pay by cash? |
Please sign here. | Could I also get a copy of the bill? |
Would you mind filling out this questionnaire about your stay? | I will definitely try to come back. |
We hope you enjoyed your stay and will visit us again. |
LET'S CHAT! 💬
Instruction: Fill in the blanks with the appropriate questions or responses based on the context.
Staff
Good afternoon, ?
Guest
Yes, I am ready to check out. Thank you.
Staff
Great. ?
Guest
It was very comfortable. I especially loved the bed.
Staff
?
Guest
Sure, let me see. Yes, the amount is correct. Could I pay by cash?
Staff
.
Guest
Thank you. Could I also get a copy of the bill?
Staff
.
Guest
Thank you! I will definitely try to come back.
ROLE PLAYING! 🎬
Situation:
A guest is checking out of the hotel.
Instruction:
Find a partner. One student plays the guest, and the other plays the receptionist. Use words or expressions like "comfortable," "love," "bed," "sleep," "well," "bill," "amount," "correct," "cash," "Could I ... ?," "pay," "sign" "try to."
| AS A RECEPTIONIST | AS A GUEST |
|---|---|
Ask about the guest's stay. | Mention your stay. |
Provide the bill. | Ask about the bill. |
Confirm the payment method. | Confirm the payment method. |
Request a signature. | Request a copy of the bill. |
Ask the guest to fill out a questionnaire. | Agree to fill out a questionnaire. |
LET'S KEEP THE CONVERSATION GOING
- What did you like most about your hotel stay?
- Have you ever had a problem during a hotel stay?
- Why is it important for hotels to get feedback from guests?
- What amenities do you look for when choosing a hotel?
Good morning, I'm ready to check out. My stay was very comfortable.