Sample Answer:

One day, the CEO of a hotel was talking with his secretary in his office. His secretary was showing him the magazine where it listed the rankings of hotels for that year, and he saw that his hotel was ranked third. He said they needed to improve their rank. The next day, the CEO was speaking with a salesperson in his office. He was looking through a catalogue of hotel-room items for sale, and the salesperson was recommending him some luxurious cotton towels, saying it's their best-seller. The CEO looked interested in buying them. Two weeks later, the bellboy was escorting a guest to her hotel room. The woman was holding the towel and she looked very happy about it. After 2 more weeks, a staff member was talking to the owner. He was reporting to the CEO that guests were taking the hotel towels home with them.

EIKEN Answer Tips 💡

📌 When narrating this story, describe the four pictures individually. As seen in the sample answer, your answer should be in the past progressive form. The word “staff” is a collective noun, so you should add “member” to it to talk about a single staff.

Question 1

Please look at the fourth picture. If you were the CEO of the hotel, what would you be thinking?

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Sample Answers:

I’d be thinking that it was a bad decision to buy the luxurious towels for the hotel. If guests continues taking the towels with them, it could greatly affect the hotel’s profits.

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EIKEN Answer Tips 💡

📌 After expressing regret for buying luxurious towels, you can express a concern about the company’s revenue decreasing. You can also cite some measure you’d take to stop guests from stealing without compromising the hotel’s image and rank.

Question 2

Do you think everyone should have an experience of traveling abroad?

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Sample Answers:

No. Frequent traveling does too much damage to the environment. Since a lot of people fly to far away countries, the aviation industry wastes fuels and it creates a lot of pollution.

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EIKEN Answer Tips 💡

📌 The sample answer provided is based on the waste of fuel and environment destruction caused by long-distance travel. When answering this question, you may use the word “too much” to describe a negative content or shortcomings.

📌 If you answer YES to the question, you can state some advantages of traveling overseas such as learning different language and cultures.

Question 3

Are service industry employers treating their employees well enough?

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Sample Answers:

Not usually. They often have to work longer hours than people in other jobs. Also, many of them have to work early in the morning or late at night, so it can be hard for them to have a good work-life balance.

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EIKEN Answer Tips 💡

📌 Always listen to the question carefully. The question is asking about the service industry, so you should focus on that specific industry and not any other industry.

📌If you answer NO to this question, you can cite problems such as long working hours, early morning and late-night work, less benefits, etc.

Question 4

Are the measures done by companies enough to protect the environment?

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Sample Answers:

No. A lot of people are continuously suffering from serious health problems because of air and water pollution. Many companies are the leading cause of these problems, so they need to realize that having a healthy environment is just as important as earning profits.

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EIKEN Answer Tips 💡

📌 If you answer NO to this question, state your reasons for your answer. You can talk about environmental problems caused by companies resulting in health problems.

📌 The sample answer “they need to realize that having a healthy environment is just as important as earning profits” means to say that companies need to do more measures to protect the environment.