[F] Hotels

LET'S UNLOCK WORDS AND PHRASES 🔐

confirm

[ kuhn-'furm ]

verb

- to make an arrangement or meeting certain, often by phone or writing

Seventy people have confirmed that they will attend the conference.

expect

[ ik-'spekt ]

verb

- to think or believe something will happen, or someone will arrive

Ms. Robinsons expected that the bed linens would be changed daily.

quote

[ kwoht ]

verb/noun

- (verb) to give a price, especially one that will be charged for doing a piece of work

- (noun) the price that a person or company says they will charge to do a piece of work

We were quoted a price of $100 for the room for a night.

notify

[ 'noh-tuh-fahy ]

verb

- to report

We notified the hotel immediately that we will be arriving late due to the heavy traffic.

check-in

verb

- to register at a hotel

I'll ring the hotel. I'll tell them we'll check in tomorrow.

LET'S READ! 📖

Direction: Read the conversations and see how the new words are used.

Dialogue 1

Icon_Mike

Employee 1

What is our hotel chain's policy on canceling reservations?

Icon_Keiko

Employee 2

If we have been notified of your cancellation at least 24 hours in advance, we will refund any deposit.

Icon_Mike

Employee 1

That's good news because the customer expects to have his deposit returned.

QUESTION:

1. What will happen when the customer notifies the hotel about reservation cancellation 24 hours in advance?

Dialogue 2

Icon_Alex

Alex

Mrs. Watsons called to confirm her stay this weekend.

Icon_Cindy

Cindy

She made a reservation several weeks ago.

Icon_Alex

Alex

Yes, she took advantage of the special rate we advertised for the winter holidays.

QUESTION:

1. Why did Mrs. Watsons make a reservation several weeks before?

LET'S UNDERSTAND! 📚

Word Families

Part of Speech

Word

Example

verb	confirm	It is wise to confirm your reservation before you leave for your trip.
noun	confirmation	The confirmation code given to Susan when she booked her room made it easy for her to resolve her problem.
adjective	confirmed	The concierge had the confirmed helpful manner that it is necessary in her position.

verb	expect	We expect to reach our destination by dinner.
noun	expectation	The guest's expectations were not met, so he complained to the manager.
adjective	expectant	The expectant travelers, loaded with luggage, left the hotel for their scheduled flight.

verb	notify	When my guest arrives, please notify me.
noun	notification	You must give the bank a written notification if you wish to close your account.
adjective	notifiable	Many doctors fail to report cases, even though food poisoning is a notifiable disease.

verb	quote	When customers ask for the room rate, just quote them the prices listed on this sheet.
noun	quotation	The quotation given to me didn't make sense, so I called again to verify it.
adjective	quotable	Our manager instructed us that the current room rates would be quotable only until the end of the month, when a rate increase would go into effect.

verb	reserve	We reserved a room well in advance.
noun	reservation	Seeing the crowds on the highway, I decided to pull over and telephone the hotel to make a reservation.
noun	in reserve	Like many other businesses, a hotel must keep some cash in reserve to pay for emergencies.

NOTES

Words which end with -ble, -ing, are adjectives.
Words which end with -ment, -tion, are nouns.

LET'S PRACTICE! 📄

Part I

Direction: Complete the table with the correct word form.

Verb	Noun	Adjective
expect
notify
quote
confirm
reserve

Part II

Direction: Read the following and write the appropriate form of the word in the blank.

Short Talk

confirm
quoted
rates
notify
reservations

People stay in hotels for business and personal travel. But with room rates being so high, many travelers are staying home. Since high costs can preclude travel, smart travelers know they can save money and get the best (1) for a room by making (2) well in of the beginning of their trip. When you make a reservation, the hotel staff will ask you to (3) them as soon as there is any change in your travel plans. To avoid any surprises, it's a good idea to call and (4) the availability of your room and the rate you were (5).