<span class="parts-lets">PHOTOS SPARK CONVERSATIONS</span>

<div class="parts-box parts-box-blue">

![2024-SO-DISSATISFACTION DIARIES](//images.ctfassets.net/r30ratzbtbbf/6FZYHOc5jdgCv6jRThaOV5/3fcc39ec8391fd83da5bccdcbba1ac3e/SPEAK_OUT__20_.png)

<br>
<p>1. Describe what is going on in the photo.<p>
</div> 

<span class="parts-lets">LET'S LEARN!</span>

<div class="parts-bank">
  <div class="parts-bank-wrapper">
    <h3 class="parts-bank-title">
      <span class="parts-bank-title__inner">
       Useful Words/Phrases
      </span>
    </h3>
    <ul class="parts-bank-list">
    <li class="parts-bank-content">grievance
    <span class="jaText"> </span>
      </li>
      <li class="parts-bank-content">griper
        <span class="jaText"> </span>
      </li>
      <li class="parts-bank-content">bemoan
        <span class="jaText"> </span>
      </li>
      <li class="parts-bank-content">voicing displeasure
        <span class="jaText"> </span>
      </li>            
      <li class="parts-bank-content">filing a grievance
        <span class="jaText"> </span>
      </li>                 
      </li>
      </li>
    </ul>
  </div>
</div>

<span class="parts-lets">SPEAK MORE!</span>

__Direction:__ Discuss the following questions with your mentor and share about yourself. Make sure to answer in complete sentences. 

![SPEAK OUT Speak more-03](//images.ctfassets.net/r30ratzbtbbf/1vrHqRnlF7gfWwWMcxcggf/2ee4cbac5589e6fefada66e2a59aba4e/SPEAK_OUT_Speak_more-03.png)

1. Have you ever made a formal complaint about a product or service?

2. How do you typically handle complaints in your personal life?

3. What are some common reasons why consumers may feel dissatisfied with a product or service?

4. Do you think complaints are a valuable tool for improving products and services?

5. Have you ever considered switching to a different product or service provider due to dissatisfaction with your current one? If yes, what factors influenced your decision?

6. In your opinion, how important is it for companies to listen to and address customer dissatisfaction? How does it impact their reputation and success?

<span class="parts-lets">LET'S PARAPHRASE PROVERBS!</span> 

__Direction:__ Read the proverb below, then discuss it with your mentor. What does it mean? Do you agree with it?

<div class="parts-box parts-box-blue">

  <br>

![2024-SO-DISSATISFACTION DIARIES](//images.ctfassets.net/r30ratzbtbbf/2k9grKwbB6sJKIVuzX2Gl/7f58e02a2e176b87a4274c8671aff0f6/Proverb__26_.png)

<p>Meaning: <span class="parts-uline-long"></span><span class="parts-uline-long"></span></p> 
  </div>
  </div>

Talk about how complaints teach us about areas for improvement, customer satisfaction, and effective communication strategies.