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Lesson 9: Dealing with Office Issues

LET'S CHECK IT OUT! 💬

dealing 1.2

1. What can you see in the picture?

2. Do you feel comfortable approaching your boss with questions or concerns?

DIALOGUE PRACTICE! 🎧

Situation:

Kohei and Jane work together in a small office. It’s a particularly hot day, and the air conditioning isn’t working well. Kohei rushes over to Jane’s desk, looking frustrated.

Icon_Kohei

Kohei

Not again! My PC has crashed again.

Icon_woman_officer

Jane

Oh no, that’s too bad. Calm down, Kohei.

Icon_Kohei

Kohei

Can you help fix it?

Icon_woman_officer

Jane

I’m not good with computers, Kohei. Maybe we should ask IT for help.

Icon_Kohei

Kohei

And.. it's really hot in here. Can we turn down the thermostat?

Icon_woman_officer

Jane

Sorry, I’m afraid we can’t.

Icon_Kohei

Kohei

Oh really? Why not?

Icon_woman_officer

Jane

It’s our company policy. Don't you know about “Cool Biz”? We save energy by keeping it warmer.

Icon_Kohei

Kohei

Oh no. What should I do now with my computer?

Icon_woman_officer

Jane

Try restarting your computer first. If that doesn’t work, we’ll call IT together.

Icon_Kohei

Kohei

Alright! I'll try that.

COMPREHENSION QUESTIONS

1. What is Kohei frustrated about?

2. Why does Jane suggest not changing the office temperature?

3. What does Jane recommend Kohei do first to fix his computer?

LET'S LEARN! 📖

What you can hear:

What you can say:

Not again!

Calm down.

My PC has crashed again.

That’s too bad.

Can you fix it?

I’m not good with computers.

Can we turn down the thermostat?

I’m afraid we can’t

Why not?

It’s our company policy.

What should I do?

Don’t you know about “Cool Biz”?

LET'S CHAT! 💬

Instruction: Fill in the blanks with the appropriate questions or responses based on the context.

Icon_man_officer

Person A


<

Icon_Kohei

Person B

Calm down.

Icon_man_officer

Person A


Icon_Kohei

Person B

That’s too bad.

Icon_man_officer

Person A


Can you fix it?

Icon_Kohei

Person B

Icon_man_officer

Person A

Can we turn down the thermostat?

Icon_Kohei

Person B

Icon_man_officer

Person A


Why not?

Icon_Kohei

Person B

ROLE PLAYING! 🎬

0. ROLE PLAYING

Situation:

Employee A encounters a problem with their office equipment and seeks assistance from Employee B.

Instruction:

Pair up with a partner. One person will be Employee A and the other, Employee B. Use the provided expressions to guide your conversation.

EMPLOYEE AEMPLOYEE B

Ask about a problem.

Calmly talk about the problem.

Show you’re upset.

Say you see the problem.

Ask for help.

Say you can’t help with computers.

Ask if things can be different around you.

Tell about the thermostat rules.

Ask why a choice was made.

Share the company’s rules.

Ask for suggestions.

Talk about a new company rule.