LET'S CHECK IT OUT! 💬
1. What can you see in the picture?
2. What do you say if someone wants to speak to a person who is not available right now?
DIALOGUE PRACTICE! 🎧
Situation:
Kohei is handling calls at the reception desk when Mark calls.
Kohei
Mark
Hi, I’d like to speak to Ms. Taylor.
Kohei
Could you please holdfor a moment while I transfer the call to her?
(Kohei briefly puts Mark on hold to check.)
Kohei
(returns to the call) I’m sorry to keep you waiting, but Ms. Taylor is currently unavailable.
Mark
I don’t mind. May I leave a message for her?
Kohei
Certainly, what message would you like me to pass along?
Mark
Would you please tell her that I have already sent the documents and that I called?
Kohei
Sure thing, I’ll let her know. Can I have her call you back?
Mark
Hmmm, not really. She might still be busy.
Kohei
Got it. I’ll make sure she receives your message and may I have your number in case we call you?
Mark
Alright. It's 03-5687-4586
Kohei
Got it!
Mark
Thanks, Kohei.
Kohei
You’re welcome, Mark. Have a great day!
COMPREHENSION QUESTIONS
1. Kohei asked for Mark's phone number in case they needed to call him back.
2. What message did Mark want Kohei to pass along to Ms. Taylor?
3. Why did Kohei ask for Mark's phone number?
LET'S LEARN! 📖
| What you can hear: | What you can say: |
|---|---|
Please hold. | I’d like to speak to Ms. Taylor. |
I’m sorry to keep you waiting. | I don’t mind. |
Certainly. | May I leave the message? |
I’ll let her know. | Please tell her I called. |
Can I have him call you back? | Would you? |
May I have your number? | It’s 090-3342 |
LET'S CHAT! 💬
Instruction: Fill in the blanks with the appropriate questions or responses based on the context.
Person A
I’d like to speak to Ms. Taylor.
Person B
Person A
Person B
I don’t mind.
Person A
Person B
Certainly.
Person A
Please tell her I called.
Person B
Person A
Person B
It’s 093-6843
ROLE PLAYING! 🎬
Situation:
You are at the reception desk, handling a phone call from a caller who wants to speak to someone specific and inquiring about their availability.
Instruction:
Pair up with a partner. One person will be the Employee A and the other, Employee B. Use the provided expressions to guide your conversation.
| EMPLOYEE A | EMPLOYEE B |
|---|---|
Put the caller on hold. | Ask to speak with someone. |
Apologize for the delay. | Show you’re willing. |
Agree to the request. | Ask if you can leave a message. |
Promise to pass on the information. | Request to pass on a message. |
Offer to take a message. | Check if a callback is okay. |
Ask for the caller’s number. | Give your phone number. |
(answers the phone) Hello, this is Kohei at reception.