LET'S CHECK IT OUT! 💬
1. What can you see in the picture?
2. When someone calls your office and asks to speak to a specific person, what should you ask them before transferring the call?
DIALOGUE PRACTICE! 🎧
Situation:
Kohei is the receptionist at a busy corporate office. Mark, a representative from CA Ltd. in Kobe, calls to speak with Mr. Gibson, a senior executive who is currently unavailable.
Kohei
Mark
Hi, , please? may I speak to Mr. Gibson , please?
Kohei
May I ask who’s calling?
Mark
This is Mark from CA Ltd. in Kobe.
Kohei
One moment, please. I’ll transfer you. (Checks Mr. Gibson’s schedule) I’m sorry, but Mr. Gibson is out right now.
Mark
Oh! Do you know when he’ll be back exactly?
Kohei
He should be back around 3 o’clock.
Mark
Alright,I’ll call again later. Thank you.
Kohei
I’ll tell him you called. Is there anything else I can assist you with?
Mark
No, that’s all for now. Thank you.
Kohei
You’re welcome. Have a great day!
Mark
Thank you. Goodbye.
COMPREHENSION QUESTIONS
1. Who is Mark calling for?
2. When is Mr. Gibson expected to return?
3. What does Kohei offer to do for Mark?
LET'S LEARN! 📖
| What you can hear: | What you can say: |
|---|---|
How can I help you? | May I speak to Mr. Gibson? |
May I ask who’s calling? | I’m calling from CA Ltd. in Kobe. |
I’ll transfer you. | Thank you. |
He’s out right now. | Is Mr. Yoshida there? |
He’ll be back by 3. | Do you know when he’ll be back? |
I’ll tell him you called. | I’ll call again later. |
LET'S CHAT! 💬
Instruction: Fill in the blanks with the appropriate questions or responses based on the context.
Person A
How can I help you?
Person B
Person A
Person B
I’m calling from CA Ltd. in Kobe.
Person A
I’ll transfer you.
Person B
Person A
Is Mr. Yoshida there?
Person B
Person A
Person B
He’ll be back by 3.
ROLE PLAYING! 🎬
Situation:
You are at the reception desk, handling a phone call from a caller who wants to speak to someone specific and inquiring about their availability.
Instruction:
Pair up with a partner. One person will be the Employee A and the other, Employee B. Use the provided expressions to guide your conversation.
| EMPLOYEE A | EMPLOYEE B |
|---|---|
Offer help. | Ask to speak with someone. |
Ask who’s calling. | Introduce yourself and your company. |
Offer to transfer the call. | Say thank you. |
Say you’re not available. | Ask about a person. |
Give a return time. | Request an estimated return time. |
Promise to pass on the message. | Let them know you’ll call back. |
(Answering the phone) Hello, how can I help you?