LET'S CHECK IT OUT! 💬
1. What can you see in the picture?
2. Have you had experience booking an appointment to meet up with someone?
DIALOGUE PRACTICE! 🎧
Situation:
Madoka Ishikawa arrives at the reception desk of Sunrise Industries to meet with Ms. Tanaka from the marketing department for a scheduled appointment.
Kohei
Madoka
(nervously) Yes, hi. I’d like to see Ms. Tanaka, please.
Kohei
Do you have an appointment?
Madoka
Yes, I have an appointment at 10 o’clock.
Kohei
May I have your name, please?
Madoka
Madoka Ishikawa, from Sakura Designs.
Kohei
Ah, yes, Ms. Ishikawa. What department is Ms. Tanaka in?
Madoka
She’s in the marketing department.
Kohei
Alright, I’ll call her for you.
Madoka
I appreciate it.
Kohei
(on the phone) Hello, Ms. Tanaka? Madoka Ishikawa from Sakura Designs is here to see you. Yes, I’ll send her up. Thank you.
Madoka
(smiling) Thank you so much.
Kohei
Please have a seat. Ms. Tanaka will be with you shortly.
Madoka
Sure, I'll wait here.
COMPREHENSION QUESTIONS
1. Why did Madoka Ishikawa go to Sunrise Industries?
2. Where did Kohei say Ms. Tanaka works?
3. What did Kohei tell Madoka to do after calling Ms. Tanaka?
LET'S LEARN! 📖
| What you can hear: | What you can say: |
|---|---|
Can I help you? | I’d like to see _______./ I’m here to see |
Do you have an appointment? | At ____./ I have an appointment at. |
May I have your name? | I’m _______ from ______. |
What department is she in? | She’s in___________. |
I’ll call her for you. | I appreciate it.___. |
Please have a seat. | Sure, I’ll wait here. |
LET'S CHAT! 💬
Instruction: Fill in the blanks with the appropriate questions or responses based on the context.
Person A
Can I help you?
Person B
Person A
Person B
At 9PM.
Person A
May I have your name?
Person B
Person A
What department is she in?
Person B
Person A
Please have a seat.
Person B
ROLE PLAYING! 🎬
Situation:
You are at the reception desk of an office building, helping a visitor with their appointment. You both exchange necessary information and handle the interaction politely..
Instruction:
Pair up with a partner. One person will be the Employee A and the other, Employee B. Use the provided expressions to guide your conversation.
| EMPLOYEE A | EMPLOYEE B |
|---|---|
Offer assistance. | Explain why you’re visiting. |
Inquire about an appointment. | Confirm the meeting time. |
Request visitor's name. | Share your name and organization. |
Ask about the department. | Repeat the reason for your visit. |
Offer to call the person. | Thank them. |
Ask the visitor to sit down. | Reply to the offer. |
(smiling politely) Hello, welcome to Sunrise Industries. Can I help you?