
LET'S UNLOCK WORDS AND PHRASES 🔐
reverse
[ ri-'vurs ]
verb
You should reverse the order of these pages.
candid
[ 'kan-did ]
adjective
The management team has been very candid about the problems the company is now facing.
retain
[ ri-'teyn ]
verb
She has lost her battle to retain control of the company.
setback
[ 'set-bak ]
noun
The team suffered a major setback when their best player was injured.
spike
[ spahyk ]
verb
Cement prices are spiking.
LET'S UNDERSTAND! 📚
Direction: Read and understand the different idiomatic expressions below.
A. Churn rate
- measure of the number of customers or employees who leave a company during a given period
Let's listen to their conversation.

Question:
What does the man say is alarming?
Your Sample Sentence:
B. Clear the air
- do something to end an argument
Let's listen to their conversation.

Question:
What did the man notice and what did he propose to do?
Your Sample Sentence:
C. Dip one's toes into
- start slowly or on a small scale to try something out
Let's listen to their conversation.

Question:
What will they do before committing to a large advertising campaign?
Your Sample Sentence:
D. Drag one's feet
- delay making a decision or doing something
Let's listen to their conversation.

Question:
What is the man's problem with some team members?
Your Sample Sentence:
E. Cushion the impact
- soften/ reduce the effect of something unpleasant
Let's listen to their conversation.

Question:
What does the man think they have to do following the unexpected budget cuts?
Your Sample Sentence:
LET'S PRACTICE! 📝
Part I
Direction: Identify the expressions to complete the following statement.
| dip one’s toes into | cushion the impact |
| churn rate | drag one’s feet |
| clear the air |
-
The marketing team implemented new strategies to reduce the and keep customers engaged.
-
After the heated discussion, they decided to have a one-on-one conversation to and rebuild their working relationship.
-
She decided to the world of entrepreneurship by starting a small online business.
-
The project's progress was delayed because the contractor continued to on finalizing the construction plans.
-
The emergency fund was established to of unexpected financial setbacks like medical expenses or car repairs.
Part II
Direction: Read the following situations and share your thoughts.
In your online subscription service, we've observed a rise in the churn rate lately. How would you propose addressing this issue to retain more customers?
After a recent disagreement within the team, how you approach a meeting to clear the air and restore a harmonious working relationship?