LET'S UNLOCK WORDS AND PHRASES 🔐
escalate
[ 'es-kuh-leyt ]
verb
We need to escalate this issue to the upper management.
projection
[ pruh-'jek-shuhn ]
noun
Our latest sales projection shows a 15% increase for the next quarter.
viability
[ vahy-uh-'bil-i-tee ]
noun
We've analyzed the market to ensure the new product's viability before its launch.
reputation
[ rep-yuh-'tey-shuhn ]
noun
Our strong reputation for quality services is key to attracting and retaining clients.
initiative
[ ih-'nish-uh-tiv ]
noun
The team launched a new initiative to improve internal communication.
LET'S UNDERSTAND! 📚
Direction: Read and understand the different idiomatic expressions below.
A. Vouch for
- to say that (someone or something) is honest, true, or good
Let's listen to their conversation.
Question:
What is Tom like to work with according to the woman?
Your Sample Sentence:
B. A close call
- a narrow escape from danger or trouble
Let's listen to their conversation.
Question:
What caused the man to have a close call with the client and how did he manage it?
Your Sample Sentence:
C. Pull the plug
- discontinuing or stopping an activity or service; not giving support or funding an activity
Let's listen to their conversation.
Question:
Why does the man think it's time to pull the plug on the new project?
Your Sample Sentence:
D. Drop the ball
- means to make a mistake or miss an opportunity
Let's listen to their conversation.
Question:
What did the man fail to do?
Your Sample Sentence:
E. Add insult to injury
- something happens that make a bad situation worse
Let's listen to their conversation.
Question:
What dilemma was the man faced with and what made it worse?
Your Sample Sentence:
LET'S PRACTICE! 📝
Part I
Direction: Identify the expressions to complete the following statement.
| drop the ball | add insult to injury |
| vouch for | a close call |
| pull the plug |
-
The board of directors discussed the project's viability and ultimately decide to due to lack of promising outcomes.
-
As a long-time client, I can the company's excellent customer service and product quality.
-
The project faced when a crucial team member fell ill, but we were able to redistribute tasks and meet the deadline.
-
The budget cuts were bad enough, but the layoffs for the remaining employees.
-
We cannot afford to on customer service, as it is crucial for maintaining our reputation and client satisfaction.
Part II
Direction: Read the following situations and share your thoughts.
Describe a situation where you or a team member dropped the ball on an important task. What were the consequences, and how did you address the issue?
A colleague is applying for a position in another department, and they ask you to provide a reference. How would you vouch for their skills and work ethic to the hiring manager?