LESSON 26

LET'S UNLOCK WORDS AND PHRASES 🔐

drastic

[ 'dras-tik ]

adjective

- (especially of actions) severe and sudden or having very noticeable effects

Implementing a drastic reduction in workforce was the only option left for the company to survive.

outstanding

[ out-'stan-ding ]

adjective

- not yet paid, solved, or done

We have several outstanding invoices that need to be paid by the end of the month.

accommodate

[ uh-'kom-uh-deyt ]

verb

- to give what is needed to someone

The IT department worked overtime to accommodate the urgent request for system maintenance.

morale

[ muh-'ral ]

noun

- the level of satisfaction felt by a person or group of people who work together

The team-building activities significantly boosted employee morale.

tactfully

[ 'takt-fuhl-lee ]

adverb

- in a way that avoids saying or doing anything that could upset someone

She addressed the sensitive issue with the client tactfully, avoiding any potential conflicts.

LET'S UNDERSTAND! 📚

Direction: Read and understand the different idiomatic expressions below.

A. To wing it

to answer a question, or to do something that you weren't prepared for; to improvise

Let's listen to their conversation.

2024-GBV-LESSON 1

Question:

What dilemma is the man faced with prior to their meeting, and what does he plan to do?

Your Sample Sentence:

B. Not going to fly

not going to succeed; not going to work out

Let's listen to their conversation.

2024-GBV-LESSON 1

Question:

What concern does the man have about reducing employee benefits?

Your Sample Sentence:

C. What do you make of...?

when you want to enquire about the view of someone on something but it is usually something that you don't fully understand or agree with

Let's listen to their conversation.

2024-GBV-LESSON 1

Question:

What does the woman make of the recent changes in the marketing strategy?

Your Sample Sentence:

D. Pain point

is a specific problem that prospective customers of your business are experiencing

Let's listen to their conversation.

2024-GBV-LESSON 1

Question:

What significant pain point does the woman think they should address first?

Your Sample Sentence:

E. Defer a payment

to postpone a payment

Let's listen to their conversation.

2024-GBV-LESSON 1

Question:

What is the man requesting from the woman, and what's the reason behind it?

Your Sample Sentence:

LET'S PRACTICE! 📝

Part I

Direction: Identify the expressions to complete the following statement.

what you make of	pain point
defer a payment	wing it
not going to fly

Suggesting such a drastic change without thorough research is with the management.
I'd like to hear the new marketing strategy before we finalize our plans.
One of the key for our customers is the complicated checkout process on our website.
Due to unexpected cash flow issues, we may need to request to on our outstanding invoices until next month.
I usually prefer to prepare thoroughly, but sometimes you just have to in a fast-paced environment.

Part II

Direction: Read the following situations and share your thoughts.

A client requests to defer a payment on their invoice due to financial difficulties. How would you handle this request while maintaining a positive client relationship?

You're discussing a new product idea with your team, but someone suggests a feature that you know is not going to fly with the target market. How would you address this suggestion tactfully?