LESSON 13

LET'S UNLOCK WORDS AND PHRASES 🔐

optimize

[ 'op-tuh-mahyz ]

verb

- to make something as good or effective as possible

They need to optimize the use of available resources.

retention

[ ri-'ten-shuhn ]

noun

- the ability of a company to keep its customers, rather than losing them to competitors

The unit has a client retention rate of 85%.

pinpoint

[ 'pin-point ]

verb

- to discover or describe the exact facts about something

The new assessment system could pinpoint areas for improvement within the company.

initiative

[ ih-'nish-uh-tiv ]

noun

- a new plan or process to achieve something or solve a problem

The research initiative is being undertaken by a group of environmentalists.

underlying

[ 'uhn-der-lahy-ing ]

adjective

- real but not immediately obvious

There is an underlying assumption that younger workers are easier to train.

LET'S UNDERSTAND! 📚

Direction: Read and understand the different idiomatic expressions below.

A. Circle back

to discuss something again, or discuss something at a later time

Let's listen to their conversation.

2024-GBV-LESSON 1

Question:

What did the woman say she would do?

Your Sample Sentence:

B. On board

if you're on board with something, you agree with it

Let's listen to their conversation.

2024-GBV-LESSON 1

Question:

What does the woman think about the proposal?

Your Sample Sentence:

C. after-sales service

ongoing support and assistance that a business provide after they purchased a product or service

Let's listen to their conversation.

2024-GBV-LESSON 1

Question:

What feedback did they receive from their customers?

Your Sample Sentence:

D. drill down into

to explore something in more depth

Let's listen to their conversation.

2024-GBV-LESSON 1

Question:

What does the man say they need to do after reviewing the quarterly sales report which highlights some areas of concern?

Your Sample Sentence:

E. as of yet

this is commonly seen in emails, and means "at the moment"

Let's listen to their conversation.

2024-GBV-LESSON 1

Question:

What was the woman's' update about their budget allocation for the upcoming quarter?

Your Sample Sentence:

LET'S PRACTICE! 📝

Part I

Direction: Identify the expressions to complete the following statement.

after-sales service	as of yet
drill down into	circle back
on board

I'll reach out to the client to gather additional details and then with a revised proposal.
The team is fully with the new project initiative and is eager to begin implementation.
Providing excellent is crucial for maintaining customer satisfaction and loyalty.
We need to the financial data to identify areas where we can reduce costs.
We haven't received any updates on the status of the project , but I'll keep you informed on any developments.

Part II

Direction: Read the following situations and share your thoughts.

When introducing a new strategy or initiative to your team, how do you gauge whether everyone is on board and aligned with the proposed direction?

Suppose you're responsible for overseeing customer satisfaction. How would you prioritize and improve after-sales service to enhance the overall experience and loyalty from your perspective?