
I. LET'S CHECK IT OUT! 🔬
Describe what you see in the picture.
What do you think is best for her to do?
II. LET'S UNLOCK WORDS AND PHRASES 🎯
sneeze
[ sneez ]
verb
She couldn't stop sneezing during the allergy season.
diarrhea
[ dahy-uh-'ree-uh ]
noun
He had to stay home because he was suffering from diarrhea.
flu
[ floo ]
noun
She was bedridden with the flu for a week.
asthma
[ 'az-muh ]
noun
His asthma makes it hard for him to breathe during intense exercise.
pimple
[ 'pim-puhl ]
noun
She used a special cream to treat the pimple on her forehead.
bruise
[ brooz ]
noun
He had a large bruise on his arm after falling off his bike.
blister
[ 'blis-ter ]
noun
She got a blister on her heel from wearing new shoes.
athlete's foot
[ 'ath-leets foot ]
noun
He used antifungal cream to treat his athlete's foot.
nasal congestion
[ 'ney-zuhl kuhn-'jes-chuhn ]
noun
She used a decongestant to relieve her nasal congestion.
runny nose
[ 'ruhn-ee nohz ]
noun
He always gets a runny nose during allergy season.
III. LISTEN AND REPEAT 📢 1.
2. 3. 4. 5. 6. 7. 8. 9. 10.IV. DIALOGUE PRACTICE! 🎧
Situation:
Emily is seeking advice on treating various common illnesses and skin conditions.
![]()
Emily
![]()
Tom
Sure, I’d be happy to help. What symptoms are you dealing with, Emily?
![]()
Emily
I've had a cough, a runny nose, and a sore throat for a few days now.
![]()
Tom
It sounds like you might have a cold or the flu. I recommend this cough syrup and these lozenges for your sore throat.
![]()
Emily
Thank you. I also have a fever and nasal congestion.
![]()
Tom
For the fever, you can use this fever reducer, and for nasal congestion, these nasal decongestant sprays work well.
![]()
Emily
Great. My son has been sneezing a lot and has hay fever. Do you have anything for that?
![]()
Tom
Yes, we have antihistamines that can help with his sneezing and hay fever symptoms.
![]()
Emily
I also need something for my daughter's asthma and my husband's athlete's foot.
![]()
Tom
We have asthma inhalers for your daughter and an antifungal cream for your husband's athlete's foot.
![]()
Emily
Perfect. I’ve also noticed a pimple and a wart on my skin recently. What can I use for them?
![]()
Tom
For the pimple, you can try this acne treatment gel. For the wart, we have a wart remover that works effectively.
![]()
Emily
Thanks. What about sunburn and insect bites?
![]()
Tom
For sunburn, I recommend this aloe vera gel. For insect bites, this anti-itch cream should provide relief.
![]()
Emily
I've been having some diarrhea and my baby has a rash from chicken pox. Do you have any suggestions?
![]()
Tom
For diarrhea, you can use this anti-diarrheal medicine. For your baby's chicken pox rash, this soothing lotion can help reduce itching.
![]()
Emily
I also need something for a scrape and a scab that won’t heal.
![]()
Tom
For the scrape, you should use this antiseptic wash and cover it with a bandage. To help the scab heal, you can apply this healing ointment.
![]()
Emily
My daughter also has a blister and my son a bruise from playing outside.
![]()
Tom
For the blister, use this blister pad to protect it. For the bruise, applying this arnica cream can help reduce swelling and discoloration.
![]()
Emily
Thank you so much for all your help, Tom.
![]()
Tom
You’re welcome, Emily. Let me know if you need anything else!
COMPREHENSION QUESTIONS
1. What remedies did Tom recommend for Emily's cough and sore throat?
2. What did Tom suggest for Emily's son's hay fever symptoms?
3. What products did Tom recommend for treating sunburn and insect bites?
V. LET'S CHAT! 💬
Instruction: Fill in the blanks with the appropriate questions or responses based on the context.
![]()
Customer
Do you have anything to relieve hay fever symptoms?
![]()
Staff
.
![]()
Customer
What can I use for this itchy insect bite?
![]()
Staff
.
![]()
Customer
I got a bad sunburn. Do you have anything to soothe it?
![]()
Staff
.
![]()
Customer
I have a scrape on my knee. What should I use to clean it?
![]()
Staff
.
![]()
Customer
Can you recommend something for a persistent cough?
![]()
Staff
.
VI. ROLE PLAYING! 🎬

Situation:
A customer visits a pharmacy seeking advice and products for various minor health issues, including hay fever, insect bites, sunburn, scrapes, and a cough.
Instruction:
One person will be the customer, and the other will be the staff member. Use the learned vocabulary in the conversation.
| AS A STAFF MEMBER | AS A CUSTOMER |
|---|---|
Greet the customer warmly. | Describe the health issues you are experiencing. |
Ask about specific symptoms or health issues they need help with. | Ask for recommendations or advice on the best products available. |
Provide recommendations and explanations for each product. | Provide details on preferences or special requirements. |
Offer additional assistance or suggest related products. | Engage in small talk to make the experience pleasant. |
Ensure the customer feels satisfied with their choices. | Provide feedback on the advice and products suggested. |
LET'S KEEP THE CONVERSATION GOING 💭
- What are some effective treatments you can use to relieve the symptoms of hay fever?
- How should you properly clean and care for a scrape to prevent infection
- What are the best ways to soothe and treat a sunburn after prolonged sun exposure?
- Which products can help alleviate the itching and discomfort from an insect bite?
Hi, Tom! I need some help finding remedies for a few health issues I've been experiencing.