LET'S CHECK IT OUT! 💬
1. What can you see in the picture?
2. Have you ever complained about receiving the wrong item at a restaurant before? What did you do?
DIALOGUE PRACTICE! 🎧
Situation:
Asami is staying at a hotel in Cebu. She calls the front desk to report an issue with her room.
Asami
Jane
(picks up) Hello, this is the front desk. What can I do for you?
Asami
Hi, I’d like to change rooms, please.
Jane
What seems to be the problem with your current room?
Asami
The air conditioner doesn’t work.It’s quite warm in here.
Jane
That’s too bad. I’ll send someone right awayto check it out. Are you feeling okay otherwise?
Asami
Actually, I’m feeling sick because of the heat. Do you have any medicine for it?
Jane
Let me check for you. (brief pause) Yes, we do have some medicine available. I’ll send it up to your room along with our maintenance staff.
Asami
Thank you so much.
Jane
You’re welcome. Would you need anything else?
Asami
No, thanks. Just changing rooms and fixing the air conditioner will be fine.
Jane
Alright! We’ll make sure everything is taken care of promptly.
Asami
Please do soThank you very much.
Jane
You’re welcome.
COMPREHENSION QUESTIONS
1. Why does Asami call the front desk?
2. What does the front desk promise to do about the air conditioner?
3. Why does Asami ask the front desk for medicine?
LET'S LEARN! 📖
| What you can hear: | What you can say: |
|---|---|
What can I do for you? | I’d like to change rooms |
What seems to be the problem? | The air conditioner doesn’t work. |
I’ll send someone right away. | Please do so. |
Are you feeling OK? | I’m feeling sick |
That’s too bad | Do you have any medicine for it? |
Would you need anything else? | No, thanks |
LET'S CHAT! 💬
Instruction: Fill in the blanks with the appropriate questions or responses based on the context.
Front Desk
Guest
Hello. This is Room 534. I'd like to change rooms.
Front Desk
Guest
The washing machine doesn't work at all.
Front Desk
Guest
Yes, please do so.
Guest
I'm feeling sick.
Front Desk
Guest
Front Desk
I'll get you one right away.
ROLE PLAYING! 🎬
Situation:
You and your partner will role-play as the guest and the receptionist at the hotel.
Instruction:
Pair up with a partner. One person will be the guest and the other will be the receptionist. Use the provided expressions to guide your conversation.
| PERSON A | PERSON B |
|---|---|
Requesting Assistance | Offering Assistance |
Seeking Help | Handling Room Change Request |
Reporting an Issue | Addressing Air Conditioner Issue |
Expressing Discomfort | Responding to Health Concern |
Inquiring about Medication | Providing Options |
Declining Assistance | Checking for Additional Needs |
(dials the front desk)